Website:
logilinksolutions.com
Job details:
Job title: Operations Manager — North American Logistics Back-Office (Night Shift, US Hours)
Company: Indianabulls Private Limited
Location: Ludhiana, Punjab (on-site) · remote within India considered for the right candidate
Type: Full-time · Multiple positions
Salary: ₹45,000 – ₹60,000 per month
The hours — please read first
This is a permanent night shift aligned to North American time zones (Eastern, Central and Pacific), on a roster that covers seven days a week. Our clients work their day; we work alongside them. This is the main challenge of the role and it does not change after probation. Please apply only if a night schedule genuinely works for you.
About us
Indianabulls Private Limited is a Ludhiana-based operations company providing back-office services to North American logistics businesses — last-mile delivery, courier and transport operators across the United States and Canada. Our principal client is LogiLink Solutions, a North American services company; through them, our teams handle hiring and onboarding support, dispatch, payroll and compliance, performance reporting, disputes and reconciliation for logistics operators. We are growing and are building the management layer to lead that growth.
The role
You will manage one or more client accounts and lead the Team Leads and CSRs who deliver the work on them. You will be the client's day-to-day contact, the manager your Team Leads answer to, and the person responsible for the team following our procedures. You will report to the Company's senior leadership.
Key responsibilities
Act as the primary point of contact for assigned clients: understand their requirements, handle changes and escalations, and communicate clearly and professionally with North American client teams every day
Translate client demand into team capacity — allocate Team Leads and CSRs to accounts, adjust allocations as client needs change, and keep the allocation current
Lead, direct and support a group of Team Leads; run daily briefings and weekly team reviews
Monitor team performance through weekly ratings and quality reviews; coach, correct and, where necessary, take performance decisions in line with Company policy
Ensure compliance with the Company's standard operating procedures and client requirements; identify gaps, coach the team, and propose process improvements
Oversee the onboarding and training of new team members and their integration into the teams
Coordinate with HR on staffing needs so accounts stay fully covered
Prepare daily and weekly operational reports for leadership: coverage, quality, issues, risks
Who we are looking for
Seven things, and we mean all seven:
Ambition — you want to build and run something bigger than your current role, and you see this as the way there
Passion — you care about the work being done well, and it shows to your team and your clients
Empathy — you understand the people you lead, what motivates them and what holds them back, and you lead them as people, not headcount
Leadership — you set direction, take decisions, and stand behind them
People management — you have led teams before, ideally including supervisors or team leads, and you know how to develop people and how to have hard conversations
Discipline — you follow process, meet deadlines, and hold your team to the same standard, especially when nobody is watching
Patience — you can teach, repeat, and correct without losing your composure, and you know good teams are built over months, not days
Also required: 3–5 years of team-management experience, excellent written and spoken English, confidence with international clients, and the ability to work a permanent night shift on North American hours.
What you don't need
Experience with the last-mile delivery or logistics ecosystem. We will train you on the industry, the platforms and our procedures.
What we offer
₹45,000 – ₹60,000 per month
A genuine leadership role with direct access to senior leadership
Structured induction and training in your first week
A growing company where good managers move up quickly
Hiring process
Application → screening call → interview with senior leadership → offer. 90-day probation.
Indianabulls Private Limited is an equal opportunity employer.
Click on Apply to know more.
