Website:
supr.co.in
Job details:
About SUPR:
SUPR is India's first women-only hormone-supporting plant protein brand, built specifically for how a woman's body actually works. We are not a generic protein powder with a pink label. Every ingredient Inositol, Ashwagandha, Shatavari, Biotin, Vegan Collagen, Probiotics has a specific clinical reason for being there.
We are gynaecologist-approved, trusted by 35,000+ women across India. We are a small, ambitious team based in Noida building something that genuinely did not exist before. If you want to work somewhere where your contribution is visible, your decisions matter, and the brand you are building is one you can be proud of we want to talk to you.
About the Role:
- Right now, operations at SUPR is one person getting orders packed and dispatched. That doesn't survive 6x.
- We're hiring someone to own the entire fulfillment function the warehouse, the couriers, the stock, and every parcel from the moment an order lands to the moment it's delivered or written off. You'd be building the system, not inheriting one.
- This is not a coordination role. Nobody here will be chasing you for updates on RTO. You own the number.
What you'll do:
Couriers and 3PLs:
- Own every shipping partner relationship end to end — selection, rate card negotiation, performance reviews, and moving volume when someone underperforms
- Audit courier invoices. Catch weight discrepancies, zone misclassification, RTO billed as forward. Get the money back
- Decide whether we stay in-house or move to a 3PL, and make the case either way
RTO and NDR:
- Own the RTO percentage as your primary number. Find the causes — pincode clusters, address quality, COD confirmation gaps, couriers marking false attempts — and fix them
- Run NDR re-attempts as a real process, not a fire drill. Every failed delivery gets chased, converted or closed within a defined window
- Report both weekly with the root cause, not just the number
Inventory:
- Maintain stock records that reconcile to the shelf. Cycle counts, variance investigation, and a cadence you set and hold
- Handle our bundle SKUs correctly — we ship the protein alongside a shaker, tumbler, tote and cookies, and counting that properly is not obvious
- Flag stock-out risk early enough that marketing can plan around it. Running out during a December push is the most expensive mistake available to us
The warehouse:
- Everything that happens there is yours: layout, picking, packing, dispatch cut-offs, returns handling, and the people doing it
- Write the SOPs. Train the team against them. Audit that they're being followed
- Build for 900 orders a day before we get to 900 orders a day
What we are looking for:
Must have
- 2+ years in D2C or e-commerce fulfilment operations — brand side or aggregator side
- Direct, hands-on experience with RTO and NDR management. This is the single most important thing on this list
- Managed courier and 3PL relationships, including commercials
- Owned inventory accuracy, with a real method behind it
- Comfortable in a warehouse. Some weeks this job means standing on the packing floor fixing the line yourself
Nice to have
- Worked with a WMS (Unicommerce, Increff, EasyEcom or similar)
- Set up a warehouse or a fulfilment process from scratch
- Experience through a period of steep volume growth
- Strong Excel or Google Sheets — you'll be building your own reporting before we build you a dashboard
What won't work here
- Enterprise operators who need a central planning team and 100 staff to function
- Anyone who escalates problems rather than solving them
- Anyone who needs to be asked twice
What you get:
Full ownership of a function, with both founders on the ground in India and directly accessible
- A business scaling hard what you build in the next six months is what the company runs on
- A brand with an actual point of view, in a category most people are getting wrong
- ₹50,000-60,000/month, depending on experience
- Real influence on how this company is built, not a seat in someone else's structure
How to apply:
Send your CV to aryanshubam@supr.co.in with the subject line.
In the body, answer one question in a few lines:
What was your RTO percentage in your last role, what caused it, and what did you do about it?
We read every one of these. It's the fastest way to move to the top of the pile.
Click on Apply to know more.
