Website:
wingitclub.com
Job details:
Company Description Wingit (wingitclub.com) is a Gurgaon-based beauty marketplace that offers a try-before-you-pay experience for skincare, makeup, and fragrance. Customers can explore curated products at home and pay only for what they choose to keep. The platform focuses on convenience and personalization, supported by a 60-minute concierge delivery model. Wingit is building an innovative, customer-centric ecosystem for beauty discovery and purchase.
Role Description This is a full-time, on-site Operations Lead (Dark Stores) role based in Gurugram.
The Operations Lead will oversee daily dark store activities, including inventory management, order processing, and coordination with delivery teams to ensure accurate and timely dispatches. The role involves managing and training store staff, implementing standard operating procedures, and monitoring performance metrics to maintain high operational efficiency. The Operations Lead will collaborate with cross-functional teams such as logistics, procurement, and customer support to resolve issues and continuously improve service quality. This position also requires proactive problem-solving, regular reporting on store performance, and adherence to safety and compliance standards.
Qualifications
- Past experience in dark store operations anywhere is a must
- Is able to get things done
- 6-7 days a week in person in Gurgaon
- Proficiency in inventory control, order fulfillment processes, and basic data analysis to track KPIs and optimize workflows.
- Demonstrated people management capabilities, including team leadership, training, and performance monitoring.
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