Website:
zorope.com
Job details:
Company Description ZoroPe is a digital lending platform focused on making access to credit simpler, faster, and more transparent for modern borrowers. The company partners with regulated lending institutions to connect eligible customers with suitable credit solutions, keeping responsible lending and clear communication at the core of its model. ZoroPe’s digital-first platform streamlines the journey from application and verification to loan processing and disbursal. It is designed to serve working professionals, gig workers, and new-to-credit customers through secure, technology-driven processes. ZoroPe’s goal is to make digital lending easier to understand and easier to access for a wide range of customers.
Role Description The Operations and Disbursement Manager is a full-time, on-site role based in Gurugram. This role oversees end-to-end loan operations, including application processing, verification coordination, and disbursement workflows to ensure timely and accurate release of funds. The manager monitors daily transaction volumes, reconciles disbursements with lending partners, and ensures adherence to internal SOPs, compliance requirements, and regulatory guidelines. Responsibilities include optimizing operational processes, troubleshooting disbursement and payout issues, and collaborating with product, technology, finance, and customer support teams to improve efficiency and customer experience. The role also involves performance reporting, risk and exception handling, and training team members on best practices and process updates.
Qualifications
Position: Senior Manager / Manager – Operations & Disbursement
Function: Operations
Industry: Fintech / Digital Lending
Location: Gurugram
Employment Type: Full-time
Salary: ₹5–12 LPA
Reporting To: Business Head
About the Role
We are looking for an experienced Operations & Disbursement professional to own the day-to-day lending operations and ensure that the complete customer journey, from login to disbursement, is executed smoothly, accurately and within defined TATs.
The person will be responsible for building and managing the operations function, ensuring process discipline, controlling operational risks and working closely with Credit, Technology, Finance, Collections and Customer Support teams.
Key Responsibilities
* Own the complete loan operations and disbursement process from application/login to final disbursement.
* Manage daily disbursement volumes, pending cases, rejections, exceptions and operational bottlenecks.
* Ensure approved cases are processed accurately and within defined TATs.
* Coordinate closely with Credit, KYC, Fraud, Finance, Technology and Operations teams.
* Ensure customer documentation, KYC, e-sign, mandate and other pre-disbursement requirements are completed correctly.
* Own daily MIS, operational dashboards and performance reporting.
* Identify process gaps and continuously improve TAT, productivity, quality and customer experience.
* Build SOPs, checklists and controls for the complete operations process.
* Track and resolve failed disbursements, operational exceptions, bank/payment issues and reconciliation gaps.
* Work closely with Product and Technology teams to improve the LOS/LMS journey and resolve system/process issues.
* Maintain strong operational controls to minimise errors, fraud, duplicate cases and financial leakage.
* Manage, coach and monitor the operations team and drive individual and team productivity.
* Coordinate with Finance for daily disbursement reconciliation and settlement-related issues.
* Support new product launches by designing operational processes and ensuring operational readiness.
* Build a scalable operations function capable of supporting rapidly increasing disbursement volumes.
Key Metrics / KPIs
* Disbursement TAT
* Login-to-disbursement conversion
* Daily/monthly disbursement volume
* Productivity per employee
* Pending case ageing
* Disbursement failure rate
* Documentation/KYC error rate
* Rework and exception rate
* Operational leakage
* Reconciliation accuracy
* Customer complaints
* SLA adherence
What We’re Looking For
* 5–10+ years of experience in digital lending, fintech, NBFC or financial services operations.
* Strong experience in loan processing and disbursement operations.
* Experience managing teams and high-volume lending operations.
* Good understanding of LOS/LMS, KYC, e-sign, payment/disbursement and reconciliation processes.
* Strong analytical and problem-solving skills.
* Comfortable working with MIS, Excel/Google Sheets and operational dashboards.
* Strong ownership mindset — someone who identifies a problem and drives it to closure rather than simply escalating it.
* Ability to work in a fast-paced environment and manage changing business priorities.
Ideal Candidate
Someone who has built or scaled lending operations, understands the complete journey from application to disbursement, is comfortable managing people as well as processes, and can bring operational discipline while the business is scaling rapidly.
Location: Gurugram
Salary: ₹5–12 LPA, depending on experience and fit
Share cv at sumeet.dhillon@zorope.com
Click on Apply to know more.
