Website:
puraroma.in
Job details:
Location: Gurgaon (Candidate must be a localite of Gurgaon)
Job Type: Full-Time (Hybrid work from office)
Working Hours: Monday to Saturday | 9:30 AM – 6:30 PM
Puraroma is seeking a highly motivated and detail-oriented Operations Analyst to join our growing team. In this role, you'll be crucial in ensuring the smooth and efficient operation of our e-commerce business, from website management to inventory control and stakeholder coordination. You would also be responsible for handling the presence of Puraroma on various online and offline platforms.
Key Responsibilities- Website Management: Manage and regularly update our company website, ensuring all information is current and accurate.
- Order Fulfillment: Oversee the entire order fulfillment process, including scheduling, packing, shipping, and tracking all customer orders to ensure timely delivery.
- Inventory Management: Monitor and maintain optimal inventory levels at Amazon, Blinkit, Instamart and Shiprocket warehouses to prevent stockouts and ensure product availability.
- Product Listings: Efficiently list and manage products across various online platforms such as Flipkart, PharmEasy, NetMeds, Nykaa, and others.
- Platform Health & Compliance: Proactively monitor the health of all marketplace accounts (Amazon, Flipkart, etc.), ensuring Puraroma is compliant with all terms of service and maintaining high seller ratings.
- Listing Optimization: Work with the marketing team to ensure product listings are optimized for search and conversion (e.g., updating keywords, ensuring high-quality images, and A+ content is utilized).
- Campaign Management & Optimization: End-to-end execution of sponsored listings, display banners, and product booster ads, ensuring continuous optimization of bids and keywords to maintain a healthy Return on Ad Spend (ROAS) on e-commerce and quick commerce platforms.
- Data Analysis & Reporting: Weekly tracking of key metrics—including CTR, CPC, and Conversion Rates—to provide actionable insights that align advertising spend with inventory levels and sales targets.
- Reporting: Generate regular reports on key operational metrics, providing insights and recommendations for improvement.
- Stakeholder Coordination: Act as a central point of contact for external stakeholders, including Chartered Accountants (CAs), suppliers, and vendors. Ensure timely delivery of materials to Puraroma and accurate reports to our accountants.
- Customer Support Oversight: Monitor and manage the resolution of customer queries, complaints, and returns/exchanges across all channels (email, social, website), ensuring high satisfaction and timely resolution.
- Standard Operating Procedures (SOPs): Document and maintain Standard Operating Procedures (SOPs) for all recurring operational tasks (e.g., new product listing, inventory transfer, order fulfillment) to improve training and scalability.
- Office & Administrative Support: Provide hands-on support for local logistics, office administration, and procurement of essential supplies.
Skills and Qualifications (Mandatory)- Graduate from a reputed university (preferably B.Tech)
- 1-2 years of experience
- Has working knowledge of Microsoft Excel
- Analytical Skills: Strong analytical abilities with a proven track record of using data to identify trends, solve problems, and make informed decisions
- Preferred knowledge of Shopify, Shiprocket, Amazon seller central platforms
To Apply:
Send your applications via email on varun@puraroma.in. Applications via LinkedIn Easy Apply will not be considered.
Click on Apply to know more.
