Blitz
Website:
blitznow.in
Job details:
About Blitz
Blitz is a leading quick commerce and same-day delivery enabler, helping eCommerce brands deliver orders faster, more reliably, and at scale. We work with leading brands across Fashion, Beauty & Personal Care, Healthcare, and other high-growth categories to build seamless delivery experiences for their customers.
Role Overview
As an
Operations Product Support Executive, you will be responsible for ensuring smooth day-to-day operations by troubleshooting product and operational issues, analyzing data, collaborating with cross-functional teams, and delivering timely resolutions. This role requires a strong analytical mindset, ownership, and excellent communication skills.
Key Responsibilities
- Provide end-to-end support for product and operational issues.
- Investigate, troubleshoot, and resolve customer and internal support tickets.
- Perform Root Cause Analysis (RCA) and coordinate with Product and Engineering teams.
- Monitor operational dashboards and ensure SLA adherence.
- Collect customer feedback and recommend product improvements.
- Create and maintain SOPs, documentation, and incident reports.
- Analyze data using SQL, Excel, and Google Sheets.
- Identify opportunities for automation and process improvements.
- Design, build, and support AI-driven automation solutions to improve operational efficiency.
Required Skills & Qualifications
Education
- Bachelor's degree in Computer Science, IT, Computer Applications, Engineering, or a related field.
- 0–2 years of experience in Product Support, Technical Support, or Operations (Freshers with strong analytical skills are welcome).
Technical Skills
- Strong knowledge of Microsoft Excel and Google Sheets.
- Basic to intermediate SQL.
- Knowledge of at least one programming language (Python, Java, JavaScript, etc.) is preferred.
- Basic understanding of APIs, JSON, databases, and system troubleshooting. Core Skills
- Strong analytical, logical, and problem-solving abilities.
- Excellent communication skills in English and Hindi.
- Presentation and documentation skills (PowerPoint/Google Slides).
- Leadership mindset with a strong sense of ownership.
- Ability to manage multiple priorities in a fast-paced environment.
- High attention to detail and willingness to learn.
Work Schedule
- Work from Office
- Rotational Roster (Day & Night Shifts)
- Must be comfortable working weekends and public holidays as per business requirements.
Why Join Blitz?
- Work closely with Product, Engineering, and Operations teams.
- Solve real-world problems impacting thousands of deliveries every day.
- Gain exposure to SQL, APIs, automation, analytics, and modern support systems.
- Fast learning, ownership, and career growth in a high-impact startup environment.
Click on Apply to know more.
