Website:
notifiktech.com
Job details:
We are expanding our core team at COD King and looking for a high-energy, customer-centric Technical Support Engineer to join us immediately!
Role Overview
- Position: Technical Support Engineer
- Company: Notifik Technologies (Product: COD King)
- Experience: Minimum 1+ Year (Tech/SaaS Support preferred)
- Availability: Immediate Joiners Only (0–7 days max)
- Work Mode / Shifts: Must be open to Night Shifts and rotational schedules
What You’ll Do
- Handle merchant queries via phone calls, chat, and email to provide swift technical solutions.
- Troubleshoot product setup, checkout integrations, and app-related issues.
- Document customer feedback, identify recurring bugs, and collaborate closely with our engineering team.
- Deliver an exceptional, high-touch support experience to high-volume e-commerce brands.
What We’re Looking For
- Experience: 1+ year of experience in technical customer support or application support.
- Communication: Exceptional verbal and written communication skills in both English and Hindi (Comfortable handling direct voice calls).
- Shift Flexibility: 100% open and comfortable with night shift schedules.
- Startup Mindset: High ownership, self-driven, adaptable, and comfortable wearing multiple hats in a fast-growing environment.
- Tech-Savvy: Basic understanding of web apps, SaaS tools, and troubleshooting workflows.
Why Join Notifik Technologies?
- High Impact: Work directly on a fast-growing e-commerce SaaS product used by thousands of merchants.
- True Startup Culture: Flat hierarchy, direct access to founders, zero red tape, and massive room for career growth.
- Fast-Paced Learning: Get hands-on exposure to how scalable SaaS infrastructure and modern e-commerce checkout ecosystems operate.
Email : support@notifiktech.com
Click on Apply to know more.
