Website:
shiksolveedu.com
Job details:
Company Description Shiksolve Education LLP is a trusted partner in professional growth and development, focused on empowering working professionals through tailored counseling and premium learning opportunities. The organization specializes in helping individuals identify the best education and skill-building options to advance their careers and address everyday professional challenges. A dedicated expert team provides personalized guidance that bridges the gap between career goals and suitable learning solutions. Whether professionals aim to upskill, change career paths, or resolve workplace issues, Shiksolve Education LLP supports them in achieving meaningful progress. The company is committed to helping individuals unlock their potential and overcome challenges, with a strong focus on long-term growth and success.
Role Description This is a full-time, on-site role based in Gurugram for an Online Education Counsellor. The counsellor will engage with working professionals via online channels to understand their career goals, challenges, and learning needs, and recommend appropriate courses, programs, and skill-building pathways. Daily responsibilities include conducting online counseling sessions, responding to inquiries, maintaining accurate records in CRM or internal systems, and following up with prospective learners to support decision-making. The role involves collaborating with internal teams to stay updated on available programs, contributing to outreach or informational webinars, and providing clear, unbiased guidance that aligns with each individual’s goals. The counsellor is expected to uphold a professional, empathetic approach and ensure a high-quality counseling experience for all learners.
Qualifications
- Candidates should possess strong communication and interpersonal skills, including clear verbal and written communication, active listening, and the ability to build trust with diverse professionals.
- Candidates should possess counseling and advisory skills, such as needs assessment, career guidance, empathetic engagement, and goal-oriented recommendation of learning pathways.
- Candidates should possess organizational and administrative skills, including accurate documentation, time management, follow-up tracking, and basic CRM or database proficiency.
- Candidates should possess digital and online interaction skills, such as comfort with video calls, chat and email platforms, and basic productivity tools (e.g., spreadsheets, presentation software).
- Candidates should possess problem-solving and analytical abilities to understand professional challenges, evaluate suitable educational options, and present practical, tailored solutions.
- Relevant qualifications such as a bachelor’s degree in counseling, psychology, education, business, or a related field are beneficial, along with prior experience in academic advising, career counseling, or education services.
- Candidates should demonstrate a learner-centric mindset, ethical and non-discriminatory approach, and the ability to work collaboratively with internal teams in a fast-paced environment.
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