Website:
digistay.ai
Job details:
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Department: Account Management
Location: Dehradun, Uttarakhand
Workplace Type: On-site
Employment Type: Full-time
Experience: 1โ3 years
Openings: 1
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DigiStay.ai is a hospitality technology company building software that helps hotels streamline operations, improve efficiency, and deliver better guest experiences.
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- We are hiring a Customer Onboarding & Training Specialist to help new hotel customers and train their teams to use DigiStay confidently from day one. You will own the onboarding journey end to end and guide them to complete the basic setup, planning and delivering training module by module, configuring the supporting pieces, and running a final check before the account is handed over.
- Most of your work happens over video calls and phone, training hotel staff. Hotel teams come with very different levels of comfort with technology, so clear explanation and patience matter more than speed. This role suits someone who understands how hotels operate and works methodically against a checklist.
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- Complete basic account setup for new hotel customers and follow up until every step is closed.
- Plan and schedule training sessions around each hotel's readiness and staff availability.
- Deliver product training to hotel staff module by module over video and phone.
- Guide customers through self-onboarding resources so their teams can complete steps independently.
- Configure and verify QR codes, the hotel website, and Razorpay payment setup.
- Run a final configuration and setup check before handing the account over.
- Track every onboarding and training step against a checklist and log all activity and updates.
- Handle product-related questions and objections raised by hotel staff during training.
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- Working knowledge of hotel operations and the hospitality industry.
- Ability to deliver structured, clear training over video calls and phone.
- A clear, calm, and courteous communication style when working with hotel staff.
- Strong process discipline โ works to a checklist and logs everything.
- Comfortable with everyday work tools, including a channel manager interface, screen sharing, and Google Sheets.
- Ability to handle product-related objections during training conversations.
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- Apply directly through this LinkedIn posting. We review every application and contact shortlisted candidates through official DigiStay.ai channels.
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- DigiStay.ai is an equal opportunity employer. We consider all qualified applicants without regard to race, colour, religion, caste, sex, gender identity or expression, sexual orientation, national origin, disability, age, marital status, pregnancy, or any other characteristic protected by applicable law.
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- DigiStay.ai never asks candidates for payment, deposits, or financial information at any stage of the hiring process.
Click on Apply to know more.
