Oliver Wyman
Website:
oliverwyman.com
Job details:
Oliver Wyman is looking to bring onboard a seasoned professional to lead the Contingent Workforce strategy for the IMEA (India, Middle-East, South Africa) region!
This role can be based out of our Gurugram or Mumbai office.
Job Overview:
We are looking for an exceptional senior, hands-on leader to lead the IMEA Contingent Workforce function. This is a highly visible position in a fast-paced professional services environment.
The role is accountable for the strategy, governance and end-to-end management of the region’s contingent workforce model, covering external talent access, procurement and vendor management, commercial frameworks, lifecycle service, data, technology and reporting.
The role partners closely with business and people leadership, leads the operational CWR team, acts as the senior escalation point for material matters and continuously improves the function’s contribution to the firm.
This role is integral to establishing a consistent, commercially disciplined, and high-performing external workforce capability across IMEA.
Key Responsibilities:
Function Strategy, Governance and Leadership
- Responsible for the IMEA contingent workforce strategy, policies, operating model, standards and priorities
- Advise People and business leadership on the appropriate role and use of external workforce capacity
- Connect CWR population, deployment and utilization insights with broader staffing, recruiting and workforce discussions
- Responsible for the governance, control and exception framework, ensuring required standards and approvals are consistently applied
- Lead, coach and prioritize the CWR Operations Specialists and ensure resilient day-to-day service delivery
- Represent IMEA in relevant global CWR forums and align regional practices with global standards and local requirements
External Talent, Vendor and Commercial Management
- Develop the external sourcing approach, channels and reusable talent pools required to access consulting, specialist, expert and support capacity
- Responsible for the IMEA CWR vendor portfolio, senior vendor relationships and adherence to preferred-vendor arrangements
- Lead vendor frameworks, fees, service expectations and material commercial discussions in coordination with the relevant functions
- Establish appropriate market rate, fee and vendor-performance transparency to support business and leadership decisions
- Ensure vendors and commercial deviations are challenged and routed to the appropriate decision-maker
CWR Service, Lifecycle and Performance
- Be accountable for the quality and integrity of the end-to-end CWR service, from initial request through sourcing, contracting, onboarding, active engagement, extension and offboarding
- Ensure the function acts as a consistent internal and external point of contact for the business, CWRs, vendors and enabling teams
- Oversee complex, material or sensitive engagements and intervene where decisions, controls or cross-functional coordination require senior judgment
- Ensure approval, contractual, lifecycle and operational guardrails are consistently applied, coordinating with Legal, Finance, Procurement and other functions where their authority is required
- Responsible for the CWR performance record and future-engagement framework
Data, Technology and Operational Excellence
- Responsible for the business requirements for CWR data, workflows, technology and reporting
- Establish transparent management information on the CWR population, deployment, capacity equivalent, utilization, rates, vendor fees, expenses and total spend
- Monitor service performance, data quality, control adherence, process bottlenecks and recurring exceptions
- Coordinate the resolution of cross-functional issues and ensure failures between organizational boundaries do not remain unresolved
- Continuously improve the function’s capabilities, service quality, controls, technology and stakeholder experience
Experience Required:
Bachelor's or master's degree in business, management, human resources, operations, procurement, finance or a related fieldSignificant experience leading or managing a complex cross-functional workforce, business service or operational agendaDemonstrated ability to combine strategic direction with hands-on operational leadershipExperience leading people and coordinating delivery across teams in a matrixed organizationDemonstrated procurement and vendor-management experience, including commercial frameworks, supplier performance, cost transparency, negotiation and portfolio managementProven ability to engage, influence and constructively challenge senior business and functional stakeholdersStrong analytical capability and experience using data, reporting and technology to improve decisions and service performanceExperience in professional services or another project-based, fast-paced and matrixed organization is strongly preferredDirect experience in contingent workforce management, external talent or contr <
