Availity
Website:
availity.com
Job details:
Company Introduction
Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows.
Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you.
Job Description
We are seeking an experienced NOC Server Engineer to provide advanced 24x7 operational support for cloud-hosted server infrastructure across AWS and Azure environments. This role is responsible for server operations, Kubernetes (EKS) support, major incident resolution, infrastructure monitoring, and cloud platform reliability. The ideal candidate will have strong expertise in Linux and Windows administration, cloud infrastructure, observability platforms, and operational excellence within a high-availability environment.
Roles & Responsibilities
About Availity
Availity is a leading healthcare technology company focused on simplifying healthcare administration and solving real-world challenges for healthcare providers, health plans, and patients. Our technology helps reduce complexity, so providers can spend less time navigating administrative systems and more time focused on patient care.
About Availity India
Availity India is an important part of Availity's global growth journey. Based in Bengaluru, our India team’s partner closely with U.S. and global stakeholders across technology, product, operations, customer support, and corporate functions.
Our India organization is being built with a strong focus on ownership, learning, collaboration, engineering excellence, and meaningful business impact. Associates in India have the opportunity to solve complex problems, contribute to global initiatives, and support products and services that are part of the U.S. healthcare ecosystem.
About The Role
We are seeking an experienced
NOC Server Engineer to provide advanced 24x7 operational support for cloud-hosted server infrastructure across AWS and Azure environments. This role is responsible for server operations, Kubernetes (EKS) support, major incident resolution, infrastructure monitoring, and cloud platform reliability. The ideal candidate will have strong expertise in Linux and Windows administration, cloud infrastructure, observability platforms, and operational excellence within a high-availability environment.
Key Responsibilities
- Provide advanced troubleshooting and operational support for Linux and Windows servers hosted in AWS and Azure.
- Act as an escalation point for P1/P2 incidents and participate in major incident management activities.
- Monitor, analyze, and troubleshoot infrastructure issues using CloudWatch, Azure Monitor, Splunk, Grafana, and other observability platforms.
- Support AWS services including EC2, VPC, Route 53, Security Groups, Load Balancers, CloudWatch, EKS, and RDS.
- Support Azure infrastructure services, Azure VMs, Azure Monitor, Log Analytics, and Azure networking.
- Troubleshoot Kubernetes (EKS) clusters, node health issues, pod failures, scaling concerns, and workload availability.
- Execute operational activities and validate infrastructure changes following approved processes and runbooks.
- Ensure accurate documentation of incidents, escalations, and resolutions within ServiceNow or equivalent ITSM platforms.
- Support infrastructure automation using Terraform, PowerShell, Bash, and Python.
- Participate in RCA reviews, problem management, and operational improvement initiatives.
- Drive monitoring improvements through alert tuning, dashboard enhancements, and observability optimization.
- Collaborate with NOC, Cloud Engineering, Platform Engineering, and Incident Management teams to ensure service stability.
- Mentor junior engineers and support technical knowledge sharing across teams.
- Ensure seamless operational continuity through structured shift handovers and follow-the-sun support practices.
Required Qualifications
- 6+ years of experience in Cloud Operations, NOC, SRE, Infrastructure Support, or Production Support environments.
- Strong hands-on experience supporting AWS and/or Azure infrastructure services.
- Advanced Linux and Windows Server administration, troubleshooting, performance tuning, and log analysis experience.
- Hands-on experience managing Kubernetes (EKS) environments and containerized workloads.
- Experience handling P1/P2 production incidents within a 24x7 support model.
- Experience with Splunk, CloudWatch, Azure Monitor, Grafana, Prometheus, or equivalent monitoring tools.
- Strong understanding of networking fundamentals including VPC/VNet, DNS, Routing, Load Balancing, Firewalls, Security Groups, and connectivity troubleshooting.
- Experience with Terraform and Infrastructure as Code practices.
- Experience with ServiceNow, Jira, or equivalent ITSM platforms.
- Strong operational documentation, communication, and stakeholder management skills.
- Experience working with runbooks, SOPs, escalation matrices, and shift handover processes.
Preferred Qualifications
- Experience with scripting and automation using PowerShell, Bash, Python, or similar technologies.
- Experience with Git, CI/CD pipelines, and infrastructure deployment workflows.
- Exposure cloud security, IAM, vulnerability management, and operational best practices.
- Experience with Grafana, Prometheus, Dynatrace, New Relic, AppDynamics, or Site24x7.
- Understanding SRE practices, observability frameworks, and reliability engineering concepts.
- Experience supporting Healthcare Technology platforms.
- HIPAA awareness and compliance knowledge.
- AWS Certified Solutions Architect – Associate or Professional.
- Microsoft Azure Administrator Associate or Azure Solutions Architect Expert.
- Certified Kubernetes Administrator (CKA) or Certified Kubernetes Application Developer (CKAD).
- ITIL Foundation Certification.
Why Join Availity India?
- Meaningful impact: Work on solutions that help simplify healthcare administration and support better provider and patient experiences.
- Global exposure: Partner with U.S. teams and leaders while contributing from India to global business priorities.
- Learning and growth: Be part of a culture that values continuous learning, mentoring, knowledge sharing, and career development.
- Flexible work experience: Work in a way that supports productivity, collaboration, and team needs across remote, hybrid, and office-based models.
- Holistic rewards: Benefit from competitive compensation, health and insurance benefits, paid time off, company holidays, leave benefits, Employee Assistance Program support, and learning programs.
- Inclusive workplace: Join a casual, collaborative, and inclusive environment where associates are encouraged to bring ideas forward.
- Office experience: For office-based associates, Availity India provides amenities such as coffee and tea, subsidized meals, recreation areas, and eligible night-shift transportation support.
What To Expect From The Hiring Process
Our hiring process is designed to be transparent and engaging. Depending on the role, it may include application review, recruiter discussion, technical or functional assessment, hiring manager interviews, team or leadership conversations, offer discussion, background verification, and onboarding support.
Equal Opportunity Statement
Availity is committed to building an inclusive workplace where all associates feel valued, respected, and empowered to do their best work. We welcome candidates from diverse backgrounds and encourage individuals who are excited by collaboration, innovation, and meaningful impact to apply.
Eligibility
Video Camera Usage
Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.
Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.
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