Headsup Corporation
Website:
headsupcorporation.com
Job details:
- Monitor network infrastructure, systems, and services 24×7 using network monitoring
tools.
- Identify, troubleshoot, and resolve network faults and connectivity issues.
- Escalate complex incidents to senior engineers or relevant support teams as per
defined procedures.
- Perform first-level diagnosis of IP network problems and service outages.
- Track, update, and close trouble tickets within agreed service levels (SLAs).
- Monitor network performance, utilization, and availability to ensure optimal operation.
- Coordinate with field engineers, vendors, and customers during fault resolution
activities.
- Maintain accurate records of incidents, outages, and maintenance activities.
- Assist in implementing network changes, upgrades, and planned maintenance
activities.
- Generate daily, weekly, and monthly operational reports.
- Ensure compliance with operational procedures, security policies, and quality
standards.
- Support continuous improvement initiatives to enhance network reliability and service
quality.
Skills: continuous improvement,network infrastructure,engineers,availability
Click on Apply to know more.
