We are looking for a Manager – Supply Chain & Logistics to lead end-to-end supply chain and fulfillment operations. This role will be responsible for ensuring customers receive their products on time and in perfect condition while building scalable logistics processes that support the growth. You will manage logistics partners, drive operational excellence, improve fulfillment efficiency, and continuously enhance the post-purchase customer experience.
🎯 Key Responsibilities
- Own and manage end-to-end supply chain operations from order confirmation to customer delivery.
- Ensure seamless coordination between vendors, warehouses, logistics partners, and internal teams.
- Drive operational efficiency across the fulfillment lifecycle.
- Manage relationships with third-party logistics (3PL) providers, courier partners, and fulfillment vendors.
- Evaluate partner performance and drive continuous improvement.
- Negotiate commercial terms, service levels, and operational processes with logistics partners.
- Monitor and improve delivery Turnaround Time (TAT) across regions.
- Define, track, and enforce Service Level Agreements (SLAs) with logistics partners.
- Establish escalation frameworks to proactively resolve delivery issues.
- Design, implement, and continuously improve Standard Operating Procedures (SOPs) across supply chain and fulfillment functions.
- Identify process inefficiencies and implement scalable solutions.
- Drive automation and workflow optimization initiatives.
- Own the post-purchase customer experience from dispatch through delivery.
- Reduce delivery delays, cancellations, and customer complaints.
- Partner with Customer Support teams to improve resolution timelines and customer satisfaction.
- Coordinate with Category, Operations, and Vendor teams to ensure inventory availability aligns with demand forecasts.
- Optimize stock movement and fulfillment planning to support business growth.
- Minimize stock-outs, fulfillment delays, and operational bottlenecks.
- Analyze operational data to identify bottlenecks and improvement opportunities.
- Develop and monitor key supply chain metrics including: Order fulfillment rates, Delivery TAT, SLA adherence, Shipment success rates, Return and RTO rates, Customer satisfaction metrics.
- Work closely with Product, Operations, Category, Customer Support, Finance, and Vendor teams.
- Ensure supply chain objectives are aligned with overall business and customer experience goals.
- Lead cross-functional initiatives to improve operational efficiency and scalability.
🛠️ Required Skills
Supply Chain Management, Logistics Operations, Fulfillment Operations, E-commerce or Marketplace Operations, Logistics management platforms, Operational reporting tools, Stakeholder management, Negotiation, Process optimization, Analytical skills, Problem-solving skills
✨ Good to Have
Consumer electronicsRetailHigh-growth startup experienceAutomationLogistics technology platformsOperational analytics
🤝 Soft Skills
- Customer-first mindset
- Ownership mindset
- Execution
Critical Skills
Supply Chain Management
Logistics Operations
Fulfillment Operations
🏢 About the Company
- Focus on customer satisfaction and operational excellence.
- Emphasis on building scalable processes and driving continuous improvement.
