About the role
Business Analyst
Department: Information Technology
Location: Bengaluru
Employment Type: Full-time
Experience: 2 to 5 years
1. About NewJaisa Technologies
NewJaisa Technologies is a technology-driven company focused on making refurbished electronics accessible through efficient operations, technology, and customer-centric business processes.
Our operations rely on the effective coordination of procurement, inventory management, quality inspection, refurbishment, sales, logistics, and after-sales support. Technology plays a critical role in connecting these functions, maintaining data accuracy, and improving operational efficiency.
We are looking for an experienced Business Analyst who can bridge the gap between business stakeholders and the technical team. The candidate will be responsible for understanding business problems, translating them into clear functional requirements, driving system enhancements, validating implementations, and ensuring that solutions deliver measurable business outcomes.
The ideal candidate is analytical, detail-oriented, and comfortable working in an evolving business environment where requirements may involve multiple departments, complex workflows, ERP systems, integrations, and automation.
This is a hands-on role for someone who can take ownership of requirements from initial discovery through documentation, development coordination, testing, deployment support, and post-implementation validation.
2. Key Responsibilities
A. Business Analysis and Requirement Ownership
Work directly with business stakeholders across departments to understand operational challenges, existing workflows, business objectives, and improvement opportunities.
Conduct requirement-gathering sessions, stakeholder interviews, and process walkthroughs to identify the actual business problem rather than simply documenting requested features.
Analyse existing processes to identify bottlenecks, redundant activities, manual interventions, data inconsistencies, and opportunities for standardisation or automation.
Translate business requirements into detailed Business Requirement Documents (BRDs), Functional Requirement Specifications (FRSs), user stories, and actionable development tasks.
Define business rules, validation conditions, calculation logic, dependencies, exception scenarios, and expected system behaviour.
Identify requirement gaps, conflicting stakeholder expectations, edge cases, and dependencies before handing requirements over to the development team.
Evaluate the business impact, urgency, complexity, and implementation dependencies of proposed changes.
Maintain a structured requirement backlog, track changes, and ensure that approved requirements remain aligned with business objectives throughout implementation.
Expected ownership: Independently manage requirements for assigned enhancements and ensure that developers have sufficient functional clarity to implement the intended solution without repeated clarification.
B. Process Mapping and Business Process Improvement
Map existing and proposed business processes using flowcharts, swimlane diagrams, process maps, and workflow documentation.
Conduct As-Is and To-Be analysis to identify process inefficiencies and define improved workflows.
Document operational SOPs, business rules, decision matrices, approval workflows, and exception-handling procedures.
Identify opportunities to reduce manual work, operational delays, rework, errors, and unnecessary system interactions.
Work with stakeholders to standardise processes across departments and ensure consistent implementation of business rules.
Evaluate the impact of proposed process changes on upstream and downstream activities, including inventory, finance, sales, quality control, and logistics.
Define measurable improvement targets and establish baseline metrics to assess the effectiveness of implemented solutions.
Support change management by documenting revised workflows, communicating process changes, and assisting business users during adoption.
Expected ownership: Deliver documented current-state and future-state workflows, identify improvement opportunities, and translate approved improvements into implementable system requirements.
C. ERP Functional Analysis and Enhancement Management
Analyse ERP workflows, transactions, master data, and business configurations to understand how operational activities are represented in the system.
Gather and document functional requirements for ERP enhancements involving inventory, procurement, production, quality inspection, sales, returns, refunds, finance, and logistics, depending on business priorities.
Define functional behaviour for forms, fields, validations, status transitions, approval workflows, reports, notifications, and automated actions.
Analyse the impact of proposed enhancements on existing transactions, business rules, linked documents, and dependent processes.
Work with developers to clarify functional logic, resolve requirement ambiguities, and ensure that technical implementations meet business expectations.
Validate that system changes preserve existing functionality and do not introduce unintended consequences in related workflows.
Support ERP configuration changes, master-data governance, and process standardisation where required.
Investigate recurring functional issues by examining transaction histories, business rules, data dependencies, and system behaviour.
Maintain functional documentation for critical workflows, including business rules, dependencies, validation logic, and known exceptions.
Expected ownership: Take functional ownership of assigned ERP modules, workflows, or enhancement areas and ensure that requirements, implementation, and business validation remain aligned.
Experience with ERP platforms such as ERPNext, SAP, Oracle, Microsoft Dynamics, or similar systems will be valuable.
D. Functional Testing, UAT, and Quality Assurance
Prepare structured test plans, test scenarios, and test cases based on approved business requirements.
Cover positive scenarios, negative scenarios, boundary conditions, invalid inputs, role-based permissions, exception handling, and transaction dependencies.
Create test data and validate expected outputs against documented business rules.
Execute functional testing and coordinate User Acceptance Testing (UAT) with relevant business stakeholders.
Identify, record, classify, and communicate defects with clear reproduction steps, expected behaviour, actual behaviour, and supporting evidence.
Work with developers to clarify defects, validate fixes, and ensure that the root cause has been addressed.
Perform regression testing to confirm that changes have not affected existing workflows or dependent functionality.
Maintain requirement-to-test traceability to ensure that all approved requirements are adequately validated.
Verify data consistency across linked transactions, reports, system interfaces, and integrated applications.
Provide release-readiness inputs based on test results, unresolved defects, business impact, and stakeholder acceptance.
Expected ownership: Ensure that assigned enhancements are functionally validated, critical scenarios are covered, and unresolved defects are clearly communicated before release.
E. SQL, Data Analysis, and Business Reporting
Write SQL queries to retrieve, filter, join, aggregate, and validate operational data from relational databases.
Analyse transaction records, master data, and linked business documents to investigate discrepancies and identify the source of data-related issues.
Validate data consistency between ERP transactions, reports, external platforms, and integration outputs.
Use Excel or Google Sheets for data analysis, reconciliation, lookup operations, pivot tables, exception identification, and reporting.
Analyse operational datasets to identify trends, recurring errors, process delays, inventory discrepancies, and performance gaps.
Prepare reports and dashboards to support operational reviews, management decisions, and project tracking.
Define business metrics, calculation logic, reporting filters, and data requirements for new reports.
Validate report accuracy by reconciling reported figures against source transactions and agreed business rules.
Document data assumptions, calculation methods, known limitations, and validation procedures.
Expected ownership: Independently investigate routine data discrepancies, produce reliable analysis, and communicate findings with supporting evidence rather than relying solely on manual checks or developer intervention.
Working knowledge of SQL joins, aggregations, subqueries, and data reconciliation is expected. Experience with advanced SQL, Excel, or BI tools is an advantage.
F. System Integrations and Workflow Automation
Gather and document functional requirements for integrations between ERP systems, e-commerce platforms, logistics providers, payment gateways, CRM systems, and other business applications.
Define integration workflows, field mappings, data transformation rules, triggering conditions, and expected system responses.
Document API-related business requirements, including request and response expectations, mandatory fields, status mappings, and error-handling scenarios.
Identify scenarios involving failed synchronisation, duplicate transactions, missing records, incorrect mappings, delayed updates, and inconsistent system states.
Coordinate with developers to investigate integration issues and validate corrective actions.
Define reconciliation procedures to compare records between source and destination systems.
Identify repetitive manual activities that can be automated through ERP workflows, scripts, scheduled jobs, or system integrations.
Evaluate automation opportunities based on operational impact, implementation complexity, risk, and expected time savings.
Measure the effectiveness of implemented automations using metrics such as processing time, error rate, manual effort, and transaction accuracy.
Expected ownership: Convert integration and automation requirements into clear functional specifications, coordinate implementation, and validate that data flows correctly across connected systems.
The candidate is not expected to be a full-time developer. However, the ability to understand APIs, JSON payloads, database structures, and integration workflows is important.
G. Project Coordination and Delivery Management
Manage assigned business analysis activities from requirement discovery through development coordination, testing, release support, and closure.
Break down business requirements into manageable tasks with clear scope, dependencies, priorities, and acceptance criteria.
Coordinate with developers, business users, QA resources, and other stakeholders to maintain delivery progress.
Track project milestones, pending decisions, blockers, risks, and dependencies.
Maintain structured documentation of requirements, decisions, action items, change requests, and implementation status.
Conduct requirement reviews and functional walkthroughs with the development team before implementation begins.
Follow up on unresolved issues and ensure that dependencies are addressed within agreed timelines.
Communicate project status, delivery risks, scope changes, and expected business impact to relevant stakeholders.
Assist in release planning, deployment coordination, post-release validation, and closure of assigned enhancements.
Ensure that completed requirements have appropriate documentation, test evidence, and business acceptance.
Expected ownership: Independently drive assigned enhancements and smaller projects to completion, ensuring timely communication, clear accountability, and proper closure.
H. Production Support and Root Cause Analysis
Investigate recurring business application issues reported by operational teams.
Reproduce reported issues, collect relevant transaction details, and distinguish between data problems, configuration issues, process gaps, integration failures, and potential software defects.
Use SQL queries, system records, transaction histories, and workflow documentation to support investigations.
Assess the business impact, urgency, and scope of incidents to help determine priorities.
Coordinate with developers and business stakeholders to resolve issues and validate corrective actions.
Identify recurring patterns and recommend preventive measures instead of relying exclusively on temporary fixes.
Document root causes, workarounds, permanent resolutions, and preventive actions for significant incidents.
Maintain a knowledge base of known issues, functional dependencies, and troubleshooting procedures.
Expected ownership: Take responsibility for the functional investigation of assigned issues and ensure that findings are supported by evidence and communicated clearly.
I. Documentation and Knowledge Management
Maintain accurate and version-controlled documentation for business requirements, workflows, business rules, integrations, test cases, and operational procedures.
Ensure that documentation reflects the actual implemented behaviour of the system.
Maintain a traceable record of requirement changes, stakeholder approvals, development decisions, and testing outcomes.
Create clear documentation that can be understood by business users, developers, testers, and future team members.
Develop reusable templates for requirement gathering, process mapping, defect reporting, UAT, and change management.
Ensure that important business logic is not dependent solely on verbal communication or individual knowledge.
Review and update existing documentation whenever processes or system functionality change.
Expected ownership: Establish and maintain reliable functional documentation for assigned systems and processes, reducing ambiguity and dependency on individual team members.
3. Minimum Qualifications
Educational background
Bachelor's degree in Engineering, Computer Applications, Information Technology, Business Administration, or a related discipline.
Candidates with equivalent relevant professional experience may also be considered.
Experience
2 to 5 years of relevant experience in Business Analysis, ERP Functional Analysis, Business Process Improvement, Product Operations, Systems Analysis, or a similar role.
Demonstrable experience gathering requirements and translating them into functional specifications or actionable development tasks.
Experience coordinating with technical teams to implement system enhancements or process improvements.
Practical experience in functional testing, defect tracking, and validating implemented solutions.
Experience analysing business data using spreadsheets and, preferably, SQL.
4. Mandatory Skills and Competencies
1. Requirement Analysis: Ability to independently understand business problems, ask relevant questions, identify missing requirements, and define clear acceptance criteria.
2. Process Thinking: Ability to understand end-to-end workflows, identify dependencies, evaluate exceptions, and recommend practical improvements.
3. Functional Documentation: Ability to prepare structured requirement documents, process flows, business rules, test cases, and implementation notes.
4. Data Analysis: Comfortable working with operational datasets, performing reconciliations, identifying discrepancies, and validating business assumptions.
5. SQL Proficiency: Ability to write queries involving joins, filters, aggregations, and subqueries to investigate data and validate system behaviour.
6. Functional Testing: Ability to design and execute test scenarios, identify defects, validate fixes, and assess the impact of system changes.
7. Stakeholder Management: Ability to communicate effectively with business users and developers, resolve ambiguity, and manage conflicting requirements.
8. Ownership and Accountability: Ability to independently manage assigned work, communicate blockers proactively, and follow through until closure.
9. Structured Problem-Solving: Ability to investigate issues systematically, distinguish symptoms from root causes, and recommend solutions based on evidence.
10. Learning Agility: Ability to understand unfamiliar systems, business domains, and technical concepts without requiring extensive step-by-step guidance.
5. Preferred Skills
The following skills will be considered an advantage:
Experience with ERP systems such as ERPNext, SAP, Oracle, Microsoft Dynamics, or equivalent platforms.
Exposure to inventory management, procurement, manufacturing, quality control, order management, finance, or logistics workflows.
Experience with API-based integrations involving e-commerce platforms, payment gateways, logistics providers, or CRM systems.
Understanding of REST APIs, HTTP methods, JSON, authentication concepts, and integration error handling.
Experience with tools such as Jira, Azure DevOps, ClickUp, or similar project and issue-tracking systems.
Familiarity with process modelling tools such as Draw.io, Lucidchart, Visio, or equivalent.
Experience with Power BI, Tableau, Looker Studio, or other reporting and visualisation tools.
Exposure to Agile or iterative software development methodologies.
Experience using AI tools to accelerate research, documentation, data analysis, or test-case generation, with independent verification of the output.
Experience measuring the business impact of process improvements or automation initiatives.
6. Key Performance Indicators (KPIs)
Performance will be evaluated on the quality of analysis, delivery reliability, functional accuracy, and measurable business impact.
The following areas will form the basis of performance evaluation:
Requirement Quality
Completeness and clarity of functional requirements.
Reduction in requirement-related rework and avoidable clarification cycles.
Quality of acceptance criteria, business rules, and exception handling.
Project Delivery
Timely completion of assigned analysis and delivery milestones.
Effective management of dependencies, risks, and pending decisions.
Proactive communication and resolution of delivery blockers.
Testing and Functional Quality
Test coverage of critical business scenarios.
Accuracy of defect identification and reproduction steps.
Effectiveness of regression testing and post-fix validation.
Reduction in production defects attributable to missed functional requirements or inadequate validation.
Data Accuracy and Analysis
Accuracy of SQL-based investigations and spreadsheet analysis.
Effectiveness in identifying data discrepancies and validating reports.
Reliability and traceability of analytical findings.
Process Improvement and Automation
Number and impact of implemented process improvements.
Reduction in manual effort, processing time, operational errors, or rework.
Achievement of agreed improvement targets for assigned initiatives.
Documentation and Stakeholder Management
Completeness and accuracy of functional documentation.
Timely updates to requirements, test cases, and process documents.
Stakeholder feedback on communication, clarity, and execution.
Specific targets and weightages will be established based on the candidate's responsibilities, project assignments, and business priorities.
7. What Success Looks Like in This Role
Within the initial months, the candidate should progressively demonstrate the ability to:
Understand assigned business processes and the relevant system workflows.
Conduct requirement-gathering sessions with limited supervision.
Prepare complete functional specifications, process flows, and acceptance criteria.
Independently investigate routine data discrepancies using SQL and spreadsheets.
Prepare and execute functional test cases covering normal and exceptional scenarios.
Coordinate effectively with developers and business stakeholders.
Manage assigned enhancements through development, testing, and implementation.
Identify opportunities to improve operational efficiency through
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