VaporVM
Website:
vaporvm.com
Job details:
We are looking for a NOC L1 Engineer to monitor IT infrastructure, networks, systems, and applications in a 24/7 NOC environment. The role involves first-level troubleshooting, incident management, alert handling, and timely escalation to L2/L3 teams.
Key Responsibilities
- Monitor network devices, servers, applications, and infrastructure using monitoring tools.
- Monitor WAN, LAN, VPN, internet connectivity, bandwidth, latency, and availability.
- Respond to alerts, alarms, and service disruptions and perform L1 troubleshooting.
- Troubleshoot basic TCP/IP, DNS, DHCP, routing, switching, VPN, and connectivity issues.
- Perform basic troubleshooting of routers, switches, firewalls, Windows and Linux systems.
- Log, categorize, prioritize, and track incidents through ITSM/ticketing platforms.
- Ensure incidents and alerts are handled within defined SLAs.
- Escalate complex or unresolved issues to L2/L3 teams as per escalation procedures.
- Maintain accurate incident records, shift handovers, and operational reports.
- Coordinate with technical teams, vendors, and service providers during incidents.
Required Skills & Experience
- Bachelor’s degree in Computer Science, IT, Software Engineering, Networking, or related field.
- 1–3 years of experience in NOC, Network Operations, IT Support, Service Desk, or Infrastructure Support.
- Strong understanding of networking fundamentals, TCP/IP, LAN/WAN, VPN, DNS, DHCP, routing, and switching.
- Familiarity with monitoring tools such as PRTG, SolarWinds, Zabbix, Nagios, or ManageEngine.
- Knowledge of Windows/Linux troubleshooting and IT infrastructure monitoring.
- Familiarity with ServiceNow, Jira, Fresh service, ManageEngine, or similar ITSM platforms.
- Basic understanding of incident, problem, and change management.
- Strong troubleshooting, communication, documentation, and analytical skills.
- Willingness to work rotational shifts in a 24/7 NOC environment.
Preferred Certifications: CCNA, CompTIA Network+, ITIL Foundation, CompTIA A+, or relevant Microsoft certifications.
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