Indovision Services Private Limited
Website:
indovisionglobal.com
Job details:
REQUIREMENTS & SKILLS
Must-have Skills: Basic knowledge of TCP/IP, Routing, Switching, MPLS, VPNs, and WAN technologies., Understanding telecom transmission technologies such as Fiber, Ethernet, and Microwave., Familiarity with NOC monitoring tools, EMS/NMS platforms, and ticketing systems., Knowledge of network troubleshooting methodologies., Ability to work in rotational shifts (24x7 operations)., Strong communication and coordination skills., Good analytical and problem-solving abilities.
Good-to-have Skills: communication skill mandatory
Qualifications: B.E./B.Tech (ECE, EEE, IT, CSE) or Diploma in Telecommunications/Networking or Any Graduate.
Certifications such as CCNA, JNCIA, N+, or ITIL Foundation will be an added advantage.
Certifications: CCNA, JNCIA, N+ or ITIL Foundation
2. WORK DETAILS & RESPONSIBILITIES
The NOC L1 Engineer is responsible for 24x7 monitoring of telecom network infrastructure, identifying alarms, performing initial troubleshooting, and ensuring timely escalation of network incidents. The role focuses on maintaining network availability and service quality while adhering to defined SLAs.
Perform first-level troubleshooting for transmission media including OTN/ SDH/ DWDM, MPLS, ISP, WAN, IP, and access network issues.
Create, track, and update incident tickets through ITSM tools.
Escalate unresolved issues to L2/L3 teams as per escalation matrix.
Coordinate with field engineers, customers, and vendors during fault resolution.
Monitor network performance and proactively identify potential risks.
Ensure compliance with SLA and operational procedures.
Maintain incident logs, shift reports, and handover documentation.
Support planned maintenance activities and change implementations.
Generate daily, weekly, and monthly operational reports.
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