Website:
sadhna.co
Job details:
At Sadhna.co, we believe wellness begins with being cared for. That care doesn't end at checkout. It extends to the moment a customer opens their order, and to every call in between.
Sometimes that moment gets delayed. An address is incomplete, a customer isn't home, a courier misses a step. We're looking for people who will step in at exactly that point, reach out with warmth, and make sure the order arrives.
This is a voice role. It's also a trust role.
About the role
You will be the voice our customers hear when a delivery hasn't gone to plan. Your work is to understand what happened, resolve it with grace, and ensure the order reaches them, before it's returned to us.
- Reach out to customers whose orders are marked as undelivered
- Understand the cause, correct the details, resolve any hesitation about the order
- Coordinate with our logistics partners to reschedule delivery within the window
- Maintain precise records of every conversation and outcome
- Follow through on pending shipments and escalate anything at risk, early
- Own your targets: successful deliveries, RTO reduction, call quality
Who we're looking for
- A naturally warm, articulate communicator in Hindi, with comfortable English
- Someone who can turn a hesitant "no" into a confident "yes", without ever sounding like a script
- 1–3 years in outbound calling, e-commerce logistics or customer care. Exceptional freshers are welcome.
- Familiar with Excel and CRM or dialer tools
- Composed under volume, energised by clear goals
- Curious about how orders move, or quick to learn
What you'll find here
- Work that matters, visibly. Every order you save is a customer who stays.
- A small, considered team where your voice is heard by the people building the brand.
- A clear path into our wider Customer Experience function as we grow.
To apply, share your CV to hrteam@sadhna.co and a few lines on a time you changed someone's mind on a call. If you've worked in NDR or outbound before, include your conversion numbers.
Click on Apply to know more.