YOLA
Website:
talent.vn
Job details:
ABOUT PIZZA 4P'S
Pizza 4P's is a globally celebrated Japanese-Italian restaurant brand founded on the mission of 'Delivering Wow, Sharing Happiness.' Known for its artisanal pizzas, house-made cheeses, and East-meets-West flavors, 4P's operates across Vietnam, Cambodia, Japan, Indonesia, and India.
ROLE PURPOSE
The Head Chef is a senior multi-store leader responsible for overseeing and elevating Kitchen/ Food Operations across all assigned outlets. As the direct developer of Assistant Managers, the Head Chef is accountable for multi-store optimization of people, systems, financial performance, and culture — creating an environment where every store operates at a consistently high level of quality and stability.
KEY RESPONSIBILITIES
1. Multi-Store Operations Management
- Ensure consistent quality, speed, and hygiene across Pizza / Kitchen / Dessert sections in all assigned stores.
- Monitor QC, Speed, COGS, and Hygiene data for each store and lead improvement initiatives.
- Identify reproducibility gaps between stores and drive standardization efforts.
- Lead Food Operations setup for new store openings including SOP development, training, and QC systems.
- Own end-to-end store audit programs across all locations (food / service / cleanliness / safety).
- Convert audit findings into actionable Kaizen plans with clear owners, deadlines, and verification cycles.
- Maintain the ability to step into floor, kitchen, or pizza operations hands-on when needed — diagnose bottlenecks, demonstrate the 4P's standard, and coach teams to replicate it.
2. People Development & Leadership Pipeline
- Develop and coach Assistant Managers to achieve full independence and operational excellence.
- Build clear growth pathways for Leaders and Trainers within the area.
- Conduct monthly 1-on-1s, performance evaluations, and career development conversations with AMs.
- Own succession planning for Food Operations across all assigned stores.
- Ensure every store has a clear role clarity and capability map — who does what, what 'good' looks like, and what to improve.
- Drive a positive, inclusive, and motivated team culture aligned with 4P's core values.
3. Strategy Execution & System Scaling
- Analyze QC, Speed, Cost, and Guest Feedback data to drive area-wide continuous improvement.
- Implement and maintain standardized systems across stores — Recipe, SOP, QC frameworks, and training tools.
- Lead operational design for new menus, seasonal items, and special events.
- Embed 4P's Vision, Mission, and Core Values into all teams within the area.
- Create, update, and deploy SOPs where they do not yet exist (e.g., opening/closing, guest recovery, inventory control, escalation, hygiene).
- Build operational tools to drive execution consistency — audit checklists, shift handover templates, daily manager routines, training trackers, and weekly business review formats.
4. Cost & Resource Management
- Monitor and manage P&L performance across all assigned outlets.
- Improve food cost, yield, and loss-rate KPIs across all stores.
- Strengthen order accuracy, inventory management, and supply chain coordination.
- Optimize multi-store shift planning and labor productivity.
- Oversee equipment usage, maintenance scheduling, and investment recommendations.
- Analyze sales data and develop strategies to drive revenue growth across locations.
5. Cross-Functional Collaboration & Reporting
- Partner with Service, SCM, HR, and Admin teams for area-wide operational optimization.
- Report performance insights and improvement proposals to Country leadership.
- Act as the bridge between field reality and company strategy — bringing frontline voices into leadership conversations.
- Coordinate cross-location scheduling, staffing, and resource allocation.
- Support new store openings and stabilize post-opening operations by building scalable standards and training systems.
6. Guest Experience
- Champion an exceptional guest experience culture across all locations.
- Monitor guest satisfaction metrics, online reviews, and NPS scores; lead corrective actions where required.
- Personally handle escalated guest concerns or VIP situations at any location.
- Actively build relationships with regulars and VIPs, and use guest insights to improve SOPs and operational standards.
ONBOARDING & TRAINING
New joiners will go through a structured 3-month onboarding program:
Month 1–2: Immersive on-the-ground training at a designated outlet — learning 4P's food operations, culture, and quality standards firsthand.
Month 3: Gradual transition into full Head Chef responsibilities with mentorship from the Food Operations Manager.
Ongoing: Regular learning sessions, leadership workshops, and Kaizen improvement initiatives.
Output expectation by Month 3: Deliver first SOP pack + audit checklist + weekly business review routine.
QUALIFICATIONS & REQUIREMENTS
Experience
- 8+ years of progressive experience in the F&B, hospitality, or QSR industry.
- Minimum 4–5 years in a multi-unit or area management role overseeing multiple locations.
- Proven experience in Pizza / Kitchen / Dessert operations with deep understanding of improvement methods.
- Experience building SOPs and standards from scratch, or leading operational standardization in a growth-phase organization.
- Prior experience in fine dining, casual dining, or premium restaurant chains strongly preferred.
- Demonstrated track record of managing P&L, driving food cost improvement, and leading teams.
- Experience in new store openings and training system development is a plus.
Education
- Bachelor's degree in Hotel Management, Business Administration, Hospitality, or a related field.
- MBA or postgraduate qualification in Operations or Business Management is a plus.
Skills & Competencies
- Deep operational knowledge of Pizza / Kitchen / Dessert sections and quality improvement methodologies.
- Strong data analysis skills — QC, Speed, COGS, Guest Feedback, and People metrics.
- High-level coaching and mentoring capability for Assistant Managers.
- Logical problem-solving and prioritization in fast-paced, multi-store environments.
- Strong leadership and people management capabilities — inspires, coaches, and holds teams accountable.
- Project management skills — new stores, training systems, and area-wide initiatives.
- Crisis management capability in emergencies (safety, food incidents, operational disruptions).
- Commercially sharp with the ability to read financial reports and drive profitable action.
- Proficient in MS Office / Google Workspace; exposure to POS and scheduling systems preferred.
- Excellent communication skills in English (Hindi a plus).
Personal Attributes
- Deep alignment with 4P's vision — 'Delivering Wow, Sharing Happiness' is a way of working, not just a tagline.
- Culture-first mindset: embodies Authenticity, Kaizen, Compassion, and Omotenashi.
- Acts as the 'owner' of the area — accountable for outcomes and team success.
- Demonstrates educational leadership: supportive, developmental, and respectful.
- Builds a transparent, positive, and open culture across stores.
- Provides direction rather than micromanagement, enabling team autonomy.
- Motivated to grow with the company in a high-growth phase while staying hands-on with operations.
WHAT WE OFFER
- Competitive salary package (negotiable based on experience)..
- 18 days of annual leave per year.
- 50% internal dining discount across Pizza 4P's and other group brands.
- Private healthcare insurance.
- Travel allowances.
- Clear career progression path within a fast-growing global restaurant group.
- A purpose-driven work culture built around happiness, craft, and community.
Click on Apply to know more.
