iCloudEMS
Website:
icloudems.com
Job details:
Multi-Unit Gym & Café Operations ManagerLocation: Bhubaneswar (or your preferred location)
Experience: Minimum 5 Years
Job Summary:
We are looking for an experienced and dynamic Gym & Café Operations Manager to oversee and manage multiple fitness centers and in-house cafés. The ideal candidate should have strong leadership skills, excellent communication, a professional personality, and proven experience in handling multi-location operations while ensuring exceptional customer service and business growth.
Key Responsibilities:
- Manage day-to-day operations of multiple gym branches and cafés.
- Lead, train, and motivate gym trainers, café staff, and operations teams.
- Drive membership sales, customer retention, and café revenue.
- Monitor branch performance, budgets, inventory, and operational costs.
- Ensure high standards of cleanliness, equipment maintenance, and customer satisfaction.
- Recruit, train, and evaluate staff performance.
- Plan marketing activities, promotions, and community engagement programs.
- Maintain compliance with safety, hygiene, and operational policies.
- Prepare MIS reports and achieve monthly revenue and profitability targets.
Required Qualifications & Skills:
- Minimum 5 years of experience managing multiple gym or fitness center operations (experience with café/F&B operations is preferred).
- Strong leadership and people management skills.
- Excellent communication and interpersonal skills.
- Pleasing personality with a customer-first approach.
- Experience in sales, operations, budgeting, and team management.
- Ability to travel between branches as required.
- Proficient in MS Excel, reporting, and gym management software.
Preferred Background:
- Experience with fitness chains such as Gold’s Gym, Cult, Anytime Fitness, Talwalkars, Snap Fitness, or similar brands.
- Exposure to café or hospitality operations will be an added advantage.
- MBA or Bachelor’s degree in Business Administration, Hospitality, Sports Management, or a related field.
What We Offer:
- Competitive salary (based on experience)
- Performance-based incentives
- Career growth opportunities
- Opportunity to manage and expand a premium fitness and café brand
This role is ideal for someone who can successfully manage multiple gym branches, lead high-performing teams, improve customer experience, and grow both the fitness and café businesses.
Click on Apply to know more.
