IntrCity
Website:
intrcity.com
Job details:
Position: People and Operations Manager (Defence)
Location: Noida (Sector 9)
Type: Full-Time
• Experience: 10 to 20 Years
• Education: Bachelor’s Degree (Master’s preferred)
• Languages: English/Hindi
About IntrCity SmartBus
IntrCity SmartBus is India’s leading mobility platform redefining intercity travel through
technology-led, safe, and reliable SmartBus services. We are expanding rapidly across major
corridors and seek a strong leader to drive operational excellence, customer experience, and
business growth in key territories.
Role Overview
We are looking for a seasoned operations leader, preferably from a hospitality, logistics,
transport, or defense services background, to oversee regional operations, field teams, and
onground service delivery. The ideal candidate will bring a disciplined, process-driven mindset,
strong people leadership, and the ability to manage bus captains, customer escalations, and
government or vendor relationships effectively.
Key Responsibilities
1) Lead end-to-end ground operations across assigned territory, ensuring seamless
boarding, dispatch, and customer experience
2) Drive operational excellence, safety, and service quality across all SmartBus
touchpoints.
3) Manage P&L responsibility for the zone, optimize costs, enhance efficiency, and drive
revenue growth.
4) Recruit, train, and lead Bus Captains and ground staff, ensuring discipline, integrity, and
strong customer orientation.
5) Build and strengthen relationships with government bodies, transport authorities, and
vendor partners.
6) Drive customer grievance redressal, ensuring timely closure and continuous process
improvemen
Click on Apply to know more.