Website:
Job details:
Experience: 8–10 Years
Open Positions: 2
CTC: Up to ₹24 LPA
Notice Period: Immediate Joiners Only / Serving Notice Candidates
Candidate Preference: Local Delhi NCR Candidates Only
Interview Mode: Virtual
About the Role
We are looking for an experienced Microsoft Dynamics CRM Techno-Functional Consultant with 8–10 years of hands-on experience in Microsoft Dynamics 365 CRM / Customer Engagement (CE).
The ideal candidate should have a strong combination of functional consulting, solution design, CRM configuration, customization, technical development, integrations, and stakeholder management skills. The candidate will work closely with business stakeholders and technical teams to translate business requirements into scalable Dynamics 365 solutions.
Key Responsibilities
- Gather and analyze business requirements and translate business processes into Dynamics 365 CRM solutions.
- Provide techno-functional recommendations and participate in solution design.
- Configure and customize Dynamics 365 CRM including entities/tables, forms, views, dashboards, business rules, workflows, Business Process Flows, and security roles.
- Design and implement solutions using Power Apps, Model-Driven Apps, Power Automate, and Dataverse.
- Develop and customize CRM components using C#, .NET, JavaScript, Plugins, Custom APIs, Custom Actions, and workflows.
- Design and implement integrations between Dynamics 365 CRM and external systems.
- Work with REST/SOAP APIs, Azure Functions, webhooks, and integration platforms.
- Perform Dataverse data modelling, relationship management, security configuration, and data management.
- Analyze existing CRM implementations and recommend improvements and best practices.
- Prepare functional and technical design documents, solution specifications, user stories, process flows, and technical documentation.
- Participate throughout the SDLC including requirement gathering, development, testing, UAT, deployment, and production support.
- Troubleshoot production issues and perform root-cause analysis.
- Support CRM upgrades, migrations, deployments, and release management.
- Ensure solutions meet Dynamics 365 best practices, security, scalability, and maintainability standards.
- Mentor junior developers and consultants and provide technical guidance.
Required Technical & Functional Skills
- 8–10 years of experience with Microsoft Dynamics CRM / Dynamics 365 CE.
- Strong techno-functional consulting experience.
- Strong understanding of Dynamics 365 Customer Engagement (CE) and CRM architecture.
#Hands-on experience with:
- Power Apps
- Model-Driven Apps
- Dataverse
- Power Automate
- Power Platform
#Strong CRM configuration experience including:
- Entities/Tables
- Forms & Views
- Business Rules
- Workflows
- Business Process Flows
- Dashboards
- Security Roles
- Field-Level Security
#Strong development experience with:
- C#
- .NET
- JavaScript
- Dynamics 365 Plugins
- Custom APIs
- Custom Actions
- Experience with Dynamics 365 integrations using REST/SOAP APIs, Azure Functions, webhooks, or similar technologies.
- Strong understanding of Dataverse data modelling, relationships, security, and solution management.
- Experience with CRM data migration, deployment, and environment management.
- Understanding of Azure services relevant to Dynamics CRM integrations.
- Experience with ALM, managed/unmanaged solutions, Power Platform environments, and deployment pipelines.
- Strong understanding of SDLC, Agile/Scrum, testing, UAT, and production support.
Preferred Skills
- Microsoft Dynamics 365 / Power Platform certifications.
- Azure DevOps and Git.
- CI/CD and Power Platform deployment pipelines.
- Power BI and CRM reporting.
- CRM modernization, migration, or upgrade projects.
- Strong stakeholder management and communication skills.
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