Applicantz
Website:
applicantz.com
Job details:
We are looking for an experienced Messaging Administrator with strong expertise in Microsoft 365 collaboration and messaging platforms. The ideal candidate will have hands-on experience supporting Exchange Online and Microsoft Teams in an enterprise environment, along with strong troubleshooting and operational support capabilities.
Experience Required
- 7–10 years overall experience
- 5–8 years relevant experience in Microsoft 365 messaging and collaboration support
Required Skills
- Strong hands-on experience with Exchange Online administration.
- Experience managing Microsoft Teams collaboration features and policies.
- Knowledge of PowerShell for Microsoft 365 administration.
- Understanding of Microsoft 365 security and compliance fundamentals.
- Strong troubleshooting and analytical skills in enterprise messaging environments.
Good to Have
- Slack administration
- Miro administration
- Conference Room support (Teams/Zoom)
- Airtable administration
- Exposure to SendGrid
Key Responsibilities
- Administer and support Exchange Online and Microsoft Teams environments.
- Troubleshoot mail flow, mailbox access, client connectivity, and collaboration platform issues.
- Manage shared mailboxes, distribution lists, transport rules, and connectors.
- Configure and support Teams policies, meetings, collaboration, and calling features.
- Monitor Microsoft 365 service health and proactively resolve incidents.
- Handle incident, service request, and problem management activities within SLA timelines.
- Perform root cause analysis (RCA) for recurring operational issues.
- Support SharePoint Online basic administration activities.
- Assist service desk teams in improving first-contact resolution (FCR).
- Support collaboration platforms including Slack and conference room technologies when required.
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