ThoughtVerve
Website:
thoughtverve.com
Job details:
Company Description
ThoughtVerve Private Ltd is an AI-driven technology company that helps businesses transform ideas into scalable, secure, and impactful digital solutions. The organization provides end-to-end services including strategy, consulting, product design, development, deployment, cloud transformation, and ongoing support for clients across industries and regions.
ThoughtVerve focuses on using Artificial Intelligence and emerging technologies to solve complex business challenges, accelerate innovation, and deliver measurable business outcomes. The company is strongly customer-obsessed, value-driven, and committed to building long-term partnerships, including active support for startups as a technology partner, advisor, and investor. Its culture is grounded in core values such as AI-driven innovation, integrity, continuous learning, entrepreneurial thinking, and excellence in execution.
Role Description
The Sr. Systems and Network Admin is a full-time, remote role for our clients based in the US. This role is responsible for designing, implementing, and managing enterprise systems and network infrastructure, ensuring high availability, performance, and security. Daily responsibilities include monitoring servers and network devices, performing regular maintenance and upgrades, managing user accounts and access controls, and optimizing system and network configurations.
The role also involves diagnosing and resolving technical issues, providing advanced technical support to internal teams, enforcing security policies and best practices, and maintaining documentation for systems, configurations, and procedures. The Sr. Systems and Network Admin will collaborate with engineering and operations teams to support new deployments, capacity planning, and technology improvements aligned with ThoughtVerve’s growth and reliability objectives.
Requirements:
• 10+ years working in a System Support Admin role
• 5+ years working in Network Administration
• 5+ years working with Active Directory (AD) Hybrid
• 5+ years of Microsoft 365 Management experience
• 5+ years of Microsoft Entra ID and Intune experience
• 3+ years of Microsoft Entra ID Conditional Access experience
• Good knowledge of managing VMware ESX hosts and windows based Virtual servers
• Good knowledge of troubleshooting network and firewall issues
• Hands on Knowledge on Sonic, Fortinet and Fortigate firewalls is a huge plus
• Ability to diagnose and resolve technical issues remotely
• Good knowledge of troubleshooting complex hardware issues
• Ability to lead and execute Technical projects
• Excellent customer interfacing skills is a must
• Should possess good interpersonal and communication skills
Responsibilities
• Provide remote technical support and solutions across multiple companies, networks and domains to end users.
• Resolve Server, networking, Applications, PC, and peripheral issues.
• Install and support network nodes including routers, switches, VPNs, firewalls and load balancers.
• Good knowledge on Cisco ASA, Fortigate Fortinet, Cradlepoint Switches and firewalls.
• Responsible for hardware/software setup and configuration. This includes imaging laptops.
• Microsoft Active Directory Hybrid and 365 management experience required. (Setting up new users, email accounts, distribution groups and OUs.)
• Assist with maintaining and troubleshooting Windows Server 2012/2016/2019/2022/2025 and Microsoft Remote Desktop Environment.
• Purchase, Provision, track and maintain inventory of IT equipment
• Administration of voice and data communications
• Maintain support documentation, including technical configuration information and process flows.
• Resolve issues by working with other System Support Admin team members and cross-departmental teams, application developers, vendors, network and database administrators.
• Solve moderately complex problem situations and participate in the identification of opportunities for improvement to processes, procedures, or tools.
Qualifications & Skills
• Bachelor’s degree in Computer Science, Information Technology or a related field.
• Certification in A+, Network+, Security+, MCSE, MCITP, MCTS is an added advantage.
• Entra ID Administrator Associate certified
• PowerShell experience is a huge plus
• Knowledge of Fortinet Fortigate network appliances
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.
• Ability to learn and adapt to new and evolving technologies.
• Ability to work independently and in a team.
• Flexible with working across time zones.
• Ability to effectively prioritize and execute tasks in a fast pace and ever-changing environment.
• Must be flexible - Willing to work on call after-hours rotation. Willing to do some travel.
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