Website:
instantfunding.com
Job details:
About Us:
Instant Funding is a fintech company transforming proprietary trading. Since our launch in 2021, we've become one of the fastest-growing firms in the industry, trusted by over 50,000 traders worldwide.
We empower skilled traders by providing access to virtual capital, enabling them to trade the markets and earn a share of the profits. Our innovative funding models include traditional evaluation challenges and our flagship Instant Funding approach, which we pioneered to offer unmatched flexibility, scalability, and freedom.
At our core is a global community of ambitious traders who believe trading should reward skill—not unnecessary hurdles. As we continue to reshape the trading landscape, we’re looking for passionate individuals to help build the future of fintech.
The Role:
We’re looking for a proactive, customer-focused person to help build stronger relationships with traders across Instant Funding and Funded Trading Plus. You’ll work across the entire customer journey, from welcoming new customers and helping them get started to encouraging repeat purchases, re-engaging inactive traders, and looking after our VIPs.
This role suits someone who understands the trading industry, has a strong feel for customer behavior, and enjoys turning customer insights into meaningful action.
What you’ll do:
- Support onboarding journeys that help customers understand our products, trading rules, and next steps.
- Plan and deliver retention, nurturing and reactivation campaigns across email, dashboard messaging and other relevant channels.
- Build targeted customer segments based on activity, purchase history, preferences and lifecycle stage.
- Identify where customers get stuck or drop off, including incomplete purchases and failed payments, and coordinate timely follow-ups.
- Support VIP initiatives with personalized communication, relationship building and relevant offers.
- Develop communications around key customer milestones, from first purchase to repeat purchases and payouts.
- Turn customer feedback, common questions, and behavioral insights into better messaging and customer journeys.
- Work closely with marketing, customer support, product and data teams to deliver coordinated initiatives across both brands.
- Track campaign results, including conversions, repeat purchases and reactivation, and suggest practical improvements.
- Keep campaign content, customer segments, links and offers accurate through careful checks before launch.
Requirements:
- A good understanding of the trading industry, trader expectations and the customer journey. Experience in the prop trading industry is highly appreciated.
- The ability to recognize customer motivations, frustrations, and purchasing behavior.
- Clear, personable writing skills and sound judgment on the right message, timing, and tone.
- Great attention to detail, strong organization, and confidence managing multiple initiatives.
- A proactive approach: comfortable spotting opportunities, taking ownership, and following through.
- Confidence working with data to understand what is working and where improvements are needed.
- An interest in CRM, customer segmentation and marketing automation, with a willingness to learn the tools.
What success looks like:
More customers getting off to a confident start, staying engaged, returning to purchase, and feeling valued throughout their relationship with both brands.
This is a remote contractor role, and the candidate may need to work outside of standard working hours. Candidates should have their own laptop.
Click on Apply to know more.