Website:
mavichip.com
Job details:
Company Description MaviChip Private Limited is a technology-focused company that develops, acquires, or leases software and mobile applications, then provides services through them to businesses and individual users or operates them independently, such as Workish and Saray Club in India. The organization works across diverse digital platforms, enabling clients to access modern, efficient tools for their operational and consumer needs. Through its distinctive “Mavi Way” model, MaviChip supports partner entities with management, development, and maintenance of software solutions via a revenue-sharing approach. This model helps partners eliminate upfront capital requirements while still benefiting from essential, luxury, or upscaling technology services. MaviChip offers a collaborative environment for individuals interested in working at the intersection of technology, services, and business growth.
Role Description The Caller role at MaviChip Private Limited is a full-time, on-site position based in Indore. The Caller will be responsible for making outbound and receiving inbound calls to engage with clients, users, or partners, providing information about company services and applications, and addressing queries or concerns in a clear and professional manner. Daily tasks include maintaining call records, following defined scripts or communication guidelines, collecting and updating customer information, and escalating issues to relevant team members when needed. The role also involves coordinating with internal departments to ensure accurate communication, supporting follow-ups on leads or service requests, and contributing to a positive caller experience that reflects the company’s standards. The Caller is expected to adhere to performance targets and quality benchmarks while maintaining courteous, respectful, and efficient communication.
Qualifications
- Candidates should possess strong verbal communication and active listening skills, with the ability to converse clearly and confidently over the phone.
- Candidates should possess basic computer literacy and comfort with using calling software, CRM tools, and maintaining digital records.
- Candidates should possess customer service skills, including patience, empathy, problem-solving, and a professional phone etiquette.
- Candidates should possess time management and organizational skills to handle multiple calls, follow-ups, and documentation efficiently.
- Ability to work on-site in Indore and follow structured schedules and performance targets.
- Prior experience in call center, telecalling, or customer support roles is beneficial but not mandatory for entry-level applicants.
- Minimum educational qualification typically at the high school or undergraduate level; proficiency in English and relevant local languages is an advantage but totally optional.
- Comfort working in a team environment, openness to feedback, and willingness to learn company processes and products.
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