BridgeLoyalty Customer Experience Management LLP
Website:
bridgeloyalty.com
Job details:
Company Description BridgeLoyalty Customer Experience is a customer experience management company that helps brands and businesses understand their customers, improve service delivery, and build stronger relationships. Using Mystery Shopping, Customer Journey Mapping, Market Research, Surveys, Audits, Contact Centre Operations, and Actionable Intelligence, the company uncovers insights across every stage of the customer journey. These solutions enable organizations to identify experience gaps, strengthen operational performance, and make informed, customer-centric decisions. BridgeLoyalty is driven by the belief that every interaction matters and that the right insights can transform customer experiences into lasting loyalty.
Role Description The Market Research Analyst at BridgeLoyalty Customer Experience will be responsible for designing and executing market research studies, including surveys, interviews, and data collection initiatives. This full-time, on-site role in Mumbai involves analyzing quantitative and qualitative data to identify trends, customer behaviour patterns, and experience gaps. The analyst will prepare clear reports and presentations, communicate insights to internal teams and clients, and support recommendations that enhance customer experience and operational performance. Day-to-day activities also include collaborating with cross-functional teams, maintaining research databases, and contributing to the continuous improvement of research methodologies.
Location: Mumbai (Malad)
Qualification: Graduate / Post Graduate
Reporting to: Process Manager
Experience: Young Professionals (1 to 3 Years)
Budget: 3-3.5 LPA
Key Responsibilities:
Project management of end-to-end research activities
Design and implement quantitative research methodologies, including surveys, experiments, and data analysis
Collect, organize, and analyze different data points
Working knowledge of Customer Journey Mapping (CJM)
Develop and administer surveys, questionnaires, and other data collection instruments
Conduct statistical analyses to interpret data, identify trends, and draw meaningful conclusions
Prepare comprehensive reports and presentations summarizing research findings and recommendations Collaborate with cross-functional teams to understand research objectives and deliver timely insights
Stay updated on industry trends, best practices, and emerging technologies
Ensure data accuracy, integrity, and confidentiality throughout the research process
Required Skills & Competencies:
Strong project management skills
Expertise in quantitative and qualitative research design and implementation
Ability to collect, organize, and analyze data effectively
Proficiency in survey and questionnaire development
Strong report writing and presentation skills
Experience in cross-functional team collaboration
Knowledge of industry trends and emerging technologies Basic understanding of budget planning and management
High attention to data accuracy, integrity, and confidentiality
Qualifications
- Candidates should possess strong Market Research and Market Analysis skills to design studies and interpret market dynamics.
- Candidates should possess robust Analytical Skills and Research capabilities to collect, process, and evaluate quantitative and qualitative data.
- Candidates should possess clear and effective Communication skills to present findings and collaborate with internal and external stakeholders.
- Proficiency with data analysis tools (e.g., Excel, SPSS, or similar software) and visualization tools (e.g., Power BI, Tableau) is beneficial.
- Bachelor’s degree in Marketing, Business, Statistics, Economics, or a related field; relevant postgraduate qualifications are an advantage.
- Attention to detail, problem-solving mindset, and the ability to work both independently and as part of a team in a fast-paced environment.
- Prior experience in customer experience, market research agencies, or related domains in the Mumbai market is an asset.
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