Website:
showffice.com
Job details:
We are looking for a Manager – Community Success to take ownership of member experience, community engagement, cross-functional coordination, and day-to-day operational support.
Key Responsibilities
- Coordinate with Sales, Operations, Accounts, Facility Management, and the COO's office to ensure smooth daily operations.
- Maintain accurate member records and databases in Zoho CRM and track leads, renewals, and member-related activities.
- Ensure a positive and consistent member experience throughout the customer lifecycle.
- Plan and coordinate community events, networking sessions, and engagement activities.
- Collect member feedback and identify opportunities for improving services and member experience.
- Handle and document member complaints, coordinate with relevant teams, and ensure timely resolution.
- Follow up on open issues until closure and maintain strong member satisfaction.
- Work closely with the COO on strategic and operational initiatives.
- Coordinate meetings, calendars, follow-ups, internal communications, and prepare reports/MOMs.
- Track action items across teams and ensure timely completion.
- Support special projects, process improvements, and business coordination as assigned by the COO.
What We're Looking For
- Strong communication and interpersonal skills.
- Good coordination and follow-up abilities.
- Experience in community management, coworking, hospitality, operations, customer success, or a similar role.
- Good working knowledge of CRM tools and MS Office/Google Workspace.
- Ability to manage multiple tasks and coordinate with cross-functional teams.
- Strong ownership, problem-solving, and execution skills.
- 📩 Interested candidates can share their CV with us.
Click on Apply to know more.
