Craftizen Foundation
Website:
craftizen.org
Job details:
About Craftizen FoundationCraftizen Foundation is a not-for-profit organisation working at the intersection of livelihoods, crafts, inclusion and sustainability. Our flagship Petalists Livelihood Program is a large-scale craft-based vocational training and livelihood initiative for adults with intellectual disabilities, implemented through a growing network of partner organisations across India. At present, this program has 100+ partner organisations in 11 states and we are set to reach 150 centres by year-end.
Job Title: Manager - Client Servicing & Business Development
Job Summary
We are looking for a proactive and detail-oriented Client Servicing & Business Development Manager to manage the complete customer lifecycle + - from lead generation and inquiry handling to order fulfillment, inventory coordination, and long-term relationship management. The ideal candidate will be comfortable juggling front-end client communication with back-end operational coordination, ensuring a smooth experience for customers at every touchpoint.
Key Responsibilities
1. Lead Generation & Business Development
· Identify and generate new business leads through calls, emails, referrals, and digital channels
· Conduct market research to identify potential clients and business opportunities
· Reach out to prospective clients and pitch products/services
· Build and maintain a strong sales pipeline
2. Client Servicing & Inquiry Management
· Respond promptly and professionally to client inquiries via phone, email, and chat
· Understand client requirements and provide accurate product/service information
· Key account management for our regular buyers and long term customers
· Resolve client complaints and escalate complex issues when necessary
· Build long-term relationships with clients to encourage repeat business
· Gather client feedback and share insights with the management team
3. Order Management & Inventory Coordination
· Process client orders accurately and ensure timely execution
· Coordinate with production teams to track stock availability
· Monitor inventory levels and flag shortages or discrepancies proactively
· Ensure timely dispatch and delivery, coordinating with logistics partners
4. CRM management and reports
· Maintain and update CRM systems with accurate client and lead data
· Track follow-ups on quotations, proposals, and pending orders
· Ensure timely follow-up on inquiries to improve conversion rates
· Generate reports on leads, conversions, sales and client interactions
5. Finance & Documentation
· Ensure client billing is done on time
· Ensure all order management SOPs and documentation is maintained
· Coordinate with finance team for receivables and payables on a monthly basis
· Ensure smooth communication flow to avoid delays or errors in order processing
· Support cross-functional teams with client-related data and updates
Required Skills & Qualifications
· Bachelor's degree in Business Administration, Marketing, or related field
· 1–4 years of experience in client servicing, sales coordination, and business development
· Proficiency in CRM tools (e.g., Tech for Social Goods) and MS Office/Excel
· Strong communication and interpersonal skills
· Excellent organizational skills with the ability to multitask
· Basic understanding of inventory/order management systems (ERP experience a plus)
· Problem-solving mindset with a customer-first approach
Key Performance Indicators (KPIs)
· Lead-to-conversion ratio
· Order accuracy and turnaround time
· Client satisfaction/retention rate
· CRM data accuracy and follow-up compliance
· Inventory discrepancy resolution time
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