Website:
niitmts.com
Job details:
Job Summary
Introduction
At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.
Link for our website: About NIIT MTS
NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Job Overview
The
Manager – Client Services is responsible for managing client relationships, ensuring seamless service delivery, and supporting business growth. This role acts as a bridge between clients and internal teams while overseeing day-to-day client servicing operations.
Roles And Responsibilities
- Manage end-to-end delivery of client projects and campaigns
- Ensure timelines, quality standards, and SLAs are consistently met
- Coordinate with internal teams (sales, operations, product, marketing)
- Track project progress and ensure smooth execution
- Supervise and guide client servicing executives/associates
- Allocate tasks and monitor team performance
- Provide training and support to junior team members
- Identify opportunities for upselling and cross-selling
- Support business development initiatives
- Ensure high client retention and satisfaction levels
- Track and report key performance metrics (KPIs)
- Prepare client reports, presentations, and reviews
- Analyse feedback to improve service quality and delivery
- Build and maintain strong, long-term client relationships
- Understand client needs and ensure services are aligned with their objectives
- Handle client queries, concerns, and escalations effectively
Educational Qualification
- Bachelor’s degree in business, Marketing, or related field
Experience
- 7 to 9 years of experience in client servicing/account management
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