Website:
embee.co.in
Job details:
Position Title – M365 L2/L3 Engineer
- Accountable for end-to-end delivery of the Program, and go live support
- Responsible for Leading multiple delivery teams to deliver successful outcomes
- Plan, track and manage tasks, delivery timeline, budgets & resources
- Vendor management SOWs, and governance
- Providing technical leadership and guidance to team
- Partnering with business stakeholders, architects to understand business requirements and low-level technical designs
- Provide complete administration of the Microsoft 365 environment and its capabilities including Exchange, SharePoint, OneDrive, Teams and PowerApps
- Support security policies, such as data retention.
- Provide L2/L3 support for end users, experiencing problems with Office 365 applications and services.
- Review, test, monitor and make recommendations for standard O365 practices areas for improvement.
- Manage anti-spam filtering, logging and email tracking and transport rules.
- Manage user accounts, licenses, and permissions in accordance with company policies.
- Support Single Sign-On using Active Directory Federation Services with Multi Factor Authentication.
- Perform scripting administration tasks and reporting using PowerShell.
- Perform migrations and deployments related to the building, upgrade and maintenance of O365 environment.
- Monthly audits on the Active Directory & O365 environment to reconcile users.
- Manage user's mobile devices through Mobile Device Management (MDM) solutions (MS Intune).
- Create security and distribution groups in Active Directory.
- Create user guides and instructional documents for end-users; Train team members on how to use Office 365 effectively.
- Backup and Recovery of O365 environment
- Maintaining security by monitoring the system for potential vulnerabilities, identifying risks, and taking action to mitigate them.
- Troubleshooting technical issues such as email delivery failures or authentication problems
- Managing the deployment of new features or functionality after they have been tested in a staging environment.
- Log calls into ticketing systems / ITSM Process
- Completing job reports and ordering supplies.
- Handle Escalations
- Important position might have to extend support hours in case of emergencies.
Location: New Delhi - EMBI, New Delhi, Delhi, India
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