Madhuban Toyota India
Website:
madhubantoyota.com
Job details:
Lobby Incharge – Automobile Dealership
Department: Service
Location: Madhuban Toyota
Experience: 1–3 Years in Automobile Dealership / Customer Service
Job Type: Full-time
Job Summary
We are looking for a customer-focused and well-presented Lobby Incharge to manage the service reception/lobby area and ensure a smooth and positive customer experience. The candidate will coordinate with Service Advisors, Workshop, Parts and other departments to ensure timely customer assistance and proper handling of service-related queries.
Key Responsibilities
- Manage the service reception and customer lobby area.
- Greet and attend to customers visiting the service center.
- Understand customer requirements and direct them to the concerned Service Advisor.
- Coordinate with Service Advisors and workshop teams for customer requests and updates.
- Monitor customer waiting time and ensure customers receive timely assistance.
- Handle basic customer queries and escalate complaints to the concerned manager.
- Ensure proper communication between customers and the service team.
- Maintain a professional and welcoming environment in the customer lobby.
- Coordinate for vehicle delivery, customer updates and other service-related activities.
- Follow up on customer concerns and ensure proper closure.
- Maintain customer records and assist with basic documentation when required.
- Support the dealership in maintaining high customer satisfaction standards.
Candidate Requirements
- 1–3 years of experience in automobile dealership / service center / customer service preferred.
- Good communication and interpersonal skills.
- Pleasant personality and customer-oriented approach.
- Good knowledge of MS Office and basic computer operations.
- Ability to coordinate with multiple departments.
- Good problem-solving and complaint-handling skills.
- Candidates with experience as Lobby Incharge, Customer Relations Executive (CRE), Service Receptionist, Customer Care Executive or Service Coordinator can be considered.
Key Skills
- Customer Handling | Customer Service | Automobile Dealership | Service Reception | Coordination | Complaint Handling | Communication Skills | MS Office | Customer Satisfaction
Click on Apply to know more.
