Wechartered
Website:
wechartered.com
Job details:
Company Description Wesoftek Solutions transforms ideas into high-impact digital experiences for sectors such as travel, logistics, e-commerce, healthcare, and media. The company specializes in bespoke technology solutions tailored to each client’s unique business needs. A diverse in-house team of designers, developers, testers, DevOps experts, and solution architects collaborates closely to deliver process-driven, high-quality work. Wesoftek emphasizes efficient workflows and streamlined collaboration to accelerate project timelines while maintaining strong technical standards. This dynamic, innovation-focused environment offers team members opportunities to work on varied projects and contribute to scalable digital solutions.
Role Description The Loan Recovery Executive (Voice Process) is a full-time, on-site role based in Gurugram. The role involves making outbound and inbound calls to customers to remind them of upcoming or overdue loan payments, explain repayment options, and negotiate feasible payment plans in line with company policies. The executive will update and maintain accurate records of interactions, payment commitments, and follow-ups in the system. The role also includes resolving basic customer queries related to loan accounts, escalating complex issues when needed, and ensuring that all communication adheres to regulatory and compliance guidelines. The Loan Recovery Executive will collaborate with the finance and customer support teams to reduce delinquency rates and enhance overall customer satisfaction.
Qualifications
- Candidates should possess strong Customer Support and Customer Service skills for handling loan-related calls and queries effectively.
- Candidates should possess solid Communication skills to explain repayment terms clearly, negotiate tactfully, and maintain professional voice interactions.
- Candidates should possess a focus on Customer Satisfaction, ensuring respectful, solution-oriented engagement with borrowers.
- Candidates should possess Analytical Skills to interpret customer account information, assess risk, and prioritize follow-up actions.
- Proficiency in using CRM or call-center software, along with basic MS Office skills, is beneficial.
- Prior experience in collections, loan recovery, or voice-based customer service in BFSI or related domains is an advantage.
- Ability to work with targets, maintain composure under pressure, and adhere to compliance and confidentiality standards is required.
- A minimum of a high school diploma; a bachelor’s degree in business, finance, or a related field is preferred.
Click on Apply to know more.
