Website:
credaracap.com
Job details:
Company Description Credara Capital Private Limited provides technology-driven payment and lending support solutions to a diverse customer base. The organization focuses on streamlining collections and customer service through data-informed processes and modern digital tools. Team members work with innovative systems designed to improve repayment efficiency and customer experience. Credara emphasizes ethical practices, transparent communication, and long-term financial relationships. The company offers opportunities to grow in the financial services domain while contributing to scalable, tech-enabled lending operations.
Role Description This is a full-time, on-site role based in Gurugram for a Loan Collection Executive and Customer Support professional. The role involves managing loan repayments by contacting customers through phone, email, and other approved channels, and negotiating repayment plans in line with company policy. The individual will monitor overdue accounts, maintain accurate records of interactions, and escalate complex cases when necessary. Daily responsibilities include addressing customer queries related to payment schedules, account status, and basic loan terms, while providing clear, courteous, and solution-oriented support. The role also requires collaboration with internal finance and operations teams, adherence to regulatory and compliance guidelines, and using technology platforms to track collection performance and customer interactions.
Qualifications
- Candidates should possess strong Credit Control and Debt Collection skills, including managing overdue accounts and structuring repayment plans.
- Candidates should possess effective Communication skills and customer handling abilities, with clear spoken and written English and/or local language proficiency.
- Candidates should possess solid Analytical Skills for assessing customer profiles, repayment patterns, and risk indicators.
- Candidates should possess foundational Finance knowledge related to lending, interest, EMIs, and basic banking practices.
- Candidates should ideally have prior experience in collections, customer support, or financial services; familiarity with CRM or collection software is an advantage.
- Candidates should demonstrate resilience, problem-solving ability, attention to detail, and a professional, ethical approach to customer interactions.
- Candidates should typically have a minimum of a high school diploma; a graduate degree in business, finance, or a related field is preferred.
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