Nibav Home Lifts
Website:
nibavlifts.com
Job details:
About the Role
We are looking for skilled and customer-focused Field Technicians / Service Engineers to join our Service & Maintenance team. The role involves the installation, preventive maintenance, inspection, troubleshooting, and repair of lift systems to ensure safe, reliable, and efficient operation.
The ideal candidate should have hands-on experience in lift servicing and maintenance, along with strong troubleshooting, customer-handling, and problem-solving skills.
Key Responsibilities
- Perform installation, inspection, preventive maintenance, servicing, and repair of lift systems.
- Diagnose electrical, mechanical, hydraulic, pneumatic, and other technical issues and implement effective corrective actions.
- Attend customer service complaints and respond promptly to breakdown and service calls.
- Carry out troubleshooting and ensure timely resolution of technical issues.
- Ensure lift installations and maintenance activities are carried out as per manufacturer specifications, technical standards, and safety requirements.
- Conduct routine inspections to identify potential faults and prevent breakdowns.
- Maintain accurate service reports, maintenance records, checklists, and other required documentation.
- Use appropriate diagnostic tools and equipment for fault identification and resolution.
- Coordinate with Team Leaders, Service Managers, and other technical teams for complex technical issues.
- Ensure minimal repeat complaints by identifying and addressing the root cause of issues.
- Maintain high standards of service quality, safety, workmanship, and customer satisfaction.
- Educate customers on basic operational and safety aspects wherever required.
- Ensure compliance with company policies, safety procedures, and applicable industry standards.
Key Performance Indicators (KPIs)
Performance will be evaluated based on:
- Response time to customer service and breakdown calls.
- Timely completion of planned preventive maintenance activities.
- First-time resolution and reduction in repeat complaints.
- Service efficiency and productivity.
- Customer satisfaction and feedback.
- Compliance with safety procedures and technical standards.
- Quality of installation, maintenance, and repair work.
- Accuracy and timely submission of service documentation.
Technical / Domain Skills
- Good understanding of lift/elevator systems and their electrical, mechanical, hydraulic, and pneumatic components.
- Hands-on knowledge of lift installation, maintenance, troubleshooting, and repair.
- Ability to read and interpret technical drawings, wiring diagrams, schematics, and equipment manuals.
- Knowledge of electrical systems, control panels, sensors, switches, motors, and related components.
- Familiarity with diagnostic tools and equipment used for lift servicing.
- Basic understanding of programming/control systems will be an added advantage.
- Knowledge of applicable lift safety standards and regulations such as ASME/EN standards will be an advantage.
Key Competencies
- Strong troubleshooting and problem-solving skills.
- Good technical and analytical ability.
- Strong customer-handling and communication skills.
- Ability to work independently and manage multiple service requirements.
- Good time management and task prioritization skills.
- Strong focus on safety, quality, and service excellence.
- Ability to work effectively as part of a technical/service team.
- Willingness to travel to customer locations as required.
Educational Qualification
- ITI / Diploma / relevant technical qualification in Electrical, Mechanical, Electronics, Mechatronics, or a related field.
- Relevant technical certification in lift/elevator maintenance will be an added advantage.
Experience
- Minimum 2 years of relevant experience in lift/elevator installation, maintenance, servicing, or troubleshooting.
- Candidates with experience in hydraulic, traction, pneumatic, or other lift systems will be preferred.
- Experience in electrical and mechanical troubleshooting will be an advantage.
- Demonstrated experience in safety, quality, service efficiency, customer handling, and teamwork.
What We Are Looking For
We are looking for technicians and service engineers who are technically strong, safety-conscious, customer-oriented, and committed to delivering high-quality service. The candidate should be comfortable working in the field and travelling to customer locations based on business requirements.
Interested candidates can apply with their updated CV.
Click on Apply to know more.
