Goodwork
Website:
usegoodwork.com
Job details:
About the Company
We're a plaintiff's catastrophic contingency fee law firm with specialized units in mass tort and medical malpractice. Our mission, echoing our founder's guiding principle: "to win the case that can't be won, for the family who can't afford to lose."
Unlike traditional personal injury firms, we exclusively handle catastrophic injury and wrongful death cases. We prepare every case for trial, recognizing that clients with devastating injuries have fundamentally different needs than those with moderate injuries. Our Trial Lawyers fully litigate each matter with unwavering dedication.
Our clients are individuals across the United States fighting David vs. Goliath battles against powerful corporations. We level the playing field in these underdog contests, representing people, never companies. Rather than focusing on personal injury, we deliver personal victory: helping clients reclaim their lives when justice is finally served.
Our landmark victories include $60 million against General Motors, $82 million against Celsius Holdings, and $27 million for a pressure cooker explosion. Named "Personal Injury Law Firm of the Year" three consecutive years, we're featured on CNN, CBS News, and recognized by Best Lawyers, Super Lawyers, and U.S. News & World Report.
OUR COMPANY VALUES guide our team and shape our culture:
- 🤝All Hands on Deck: We win as a team, stepping up for colleagues regardless of formal role boundaries.
- ⚡Walk Fast: The work matters, so we stay organized and advance cases daily without delay.
- 🚘Drive All Night: We do whatever it takes — our commitment is our competitive edge.
- ✨Stand Out: We create exceptional client experiences through meticulous, memorable work.
- 🔍Don't Forget the Basics: We master the details, because a single oversight can change someone's life.
We're a fully remote organization with 50-60 professionals working in nimble, high-performing teams of 3-8 people. Headquartered in Fort Lauderdale, Florida, our talent spans across the United States—with Attorneys in California and Chicago—plus international team members in the Philippines, Pakistan, Nigeria. Kenya, Mexico, Colombia and Brazil.
Our environment isn't about making money; it's about saving lives. We handle catastrophic cases where the stakes couldn't be higher, creating an intensity and purpose we embrace. Every detail matters profoundly; even a single typo can affect a client's outcome. This creates a workplace where your contribution directly changes lives, offering a sense of purpose rarely found elsewhere.
About the Role
We're looking for a remote Legal Project/Program Manager to build and run the operational backbone of our litigation division, a team managing a few hundred active cases across five American cities.
In this role, you'll audit our current systems, rebuild workflows, and manage the day-to-day production machine so our Lawyers can focus on winning cases. This isn't about tweaking a well-oiled system; you're building one from messy foundations, with the full support of firm leadership and Trial Lawyers. This role is internally facing; you won't be client-facing yourself, though the people you manage are.
Right now, the firm's ability to take on more cases and reach more families is held back by operational capacity rather than by demand or will. This position exists to close that gap.
Our IDEAL CANDIDATE brings 6+ years of relevant project or program management experience, whether that's a legal-specific background in plaintiff's contingency fee law or mass tort (with or without legal PM certifications), or project management experience built more broadly in professional services. Experience managing a group of Paralegals across that kind of caseload counts too, even without an exact title match, and you don't need to be a lawyer to succeed here, just a clear read on complexity and how to move work through people. You're the kind of presence that makes a team feel instantly more "pro": you walk into a meeting, quickly diagnose what's broken, and lay out a fix people trust. You lead like a head coach, not just executing the work yourself but running the team around you so everyone's playing their position well, and you understand the stakes go beyond this team: get this right, and it opens the door for the firm to expand into new cities and help more people.
Performance Metrics: Your performance will be measured by how smoothly operations run, how quickly incidents get resolved with lasting fixes, how well the firm can scale capacity while maintaining quality, and the accuracy of your forecasting in preventing problems before they surface.
Reporting Structure: You'll be in the Litigation division, working closely with Paralegals, Legal Assistants, Intake Specialists, Associate Attorneys, and other members of the firm leadership team. This position reports directly to the Attorney.
You'll be doing things like:
- System Audit & Process Redesign: evaluating current workflows; identifying bottlenecks; restructuring roles and processes to support scalability; documenting new processes as standard operating procedures
- Tooling & Technology: upgrading the firm's project management stack, including new platforms; using the case management system to track case progress; leveraging AI tools for documentation and workflow efficiency
- Project-Level Coordination & Troubleshooting (per case): coordinating the full team behind each case from intake through trial; keeping cases on schedule; troubleshooting delays; refining workflows to prevent recurring issues
- Program-Level Management (across the full caseload): tracking case statuses across active programs; surfacing status data and dashboards for leadership; monitoring team capacity and staffing needs to keep pace with caseload; forecasting bottlenecks before they surface
- Team Communication & Cadence: running regular huddles and meeting cadences with project leads; keeping attorneys and leadership updated on progress
- Financial Tracking & Reporting: tracking and reporting cost per project
- Hiring & Resourcing Strategy: collaborating on expansion planning into new cities; defining new roles needed to support that growth; participating in vetting candidates to confirm fit
Skills & Qualifications
- 6+ years of experience in a legal-specific project/program management role (e.g., Legal Project Manager, Mass Tort Manager), or in a Program Manager, Project Manager, or Operations Manager role within high-volume professional services more broadly — legal or plaintiff's-side experience is a plus, not a requirement
- Project or program management experience with demonstrated success in building or overhauling systems
- Strong analytical skills: forecasting, capacity planning, resource optimization
- Experience managing high-volume, lifecycle-driven projects in deadline-driven, high-stakes environments
- Tech-savvy, comfortable learning and implementing new platforms quickly
- Extremely organized with sharp attention to process and detail
- Problem-solver who spots issues early and implements fixes
- Excellent written and verbal communication in English
- Diplomatic with strong EQ
- Skilled at driving process change while operations stay fully up and running
- Skilled at building buy-in across teams without formal authority over them
- Comfortable operating in ambiguous, still-forming environments without a playbook already in place
Bonus if you also have:
- Legal project management certification (PMP, Legal Lean Sigma Green Belt or higher, IILPM LPP or higher, AIPM CPPM or higher, LPM Institute Advanced Certification)
- Experience in plaintiff's contingency fee law or mass tort settings
- Background managing paralegal or legal operations teams
- American-based law firm or legal organization experience
- Bilingual capabilities (English/Spanish or English/Creole)
- A law degree (even without practicing law)
- Experience with AI and automation tools for documentation and workflows
- Familiarity with our tools: LeadDocket, Zoom, MS Office suite, MS Outlook, OneDrive, Dropbox, ChatGPT
Position Details
Working Hours: 8:30 AM–5:00 PM ET (Eastern Time), with a 1-hour break. Adjusts with Daylight Saving Time. Some flexibility earned over time.
Employment Type: Full-time (40 hours/week), Exclusivity Preferred
Education: No formal degree required; relevant work experience and demonstrated project management capability are what matter here.
Level: Senior (6+ years of relevant work experience)
Compensation: ~USD $1,359–$1,777 (INR 130K–170K) per month, based on experience. Structured as a Consultant Agreement (independent contractor), meaning you'll be responsible for your own taxes, benefits, and insurance.
Benefits of working with us:
- 🚀 Work directly with a forward-thinking international company
- 🏆 Join a team of incredibly talented colleagues
- 🎯 Own your work-life balance: 8 hours a day, 5 days a week
- 🏡 Thrive in a remote-friendly culture, working from the comfort of your home
- 💰 Earn above-market pay for your region
- 🧠 Access ongoing learning & growth opportunities
- ⚖️ Be part of landmark victories and high-profile cases that restore hope and dignity to families when it matters most
Click on Apply to know more.