INTTRVU.ai
Website:
inttrvu.ai
Job details:
About INTTRVU.AI
INTTRVU.AI is a premier, NASSCOM-certified AI upskilling platform designed for working professionals and senior practitioners. We bridge the gap between academic theory and enterprise-level execution through intensive, hands-on certification programs in Data Science, Machine Learning, and Generative AI / Agentic AI. Our ecosystem features live mentor-led sessions, domain-specific capstone projects, cloud deployments, and exhaustive executive interview preparation.
Role Overview
As a Learner Success and Operations Specialist, you will drive the end-to-end post-admission journey for mid-to-senior working professionals. This hybrid role combines empathetic student support with crisp operational management. You will be the primary point of contact ensuring high engagement, smooth weekend/live class logistics, timely project submissions, and robust completion rates across our advanced tech cohorts.
Key Responsibilities
1. Learner Onboarding & Success Management
- Execute seamless onboarding for newly enrolled professionals, getting them set up on our Learning Management System (LMS) and community Slack/WhatsApp channels.
- Conduct regular feedback loops via scheduled check-in calls to proactively track learner satisfaction and document actionable programmatic insights.
- Act as the first-level support anchor, swiftly resolving student inquiries related to course schedules, LMS accessibility, billing, or program policy.
- Identify lagging learners early using data analytics, initiating personalized outreach to motivate them and lower drop-out/attrition rates.
2. Program & Academic Operations
- Coordinate live learning schedules, aligning industry-expert mentors and technical trainers for weekly online masterclasses and doubt-solving sessions.
- Manage backend LMS operations, ensuring live class recordings, Python notebooks, datasets, and curriculum materials are accurately structured and updated.
- Oversee assignment workflows, tracking the submission timelines for data models, capstones, and industry case studies.
- Generate data-driven reports detailing cohort attendance, milestone completion rates, and instructor feedback scores for the leadership team.
3. Interview Prep & Outcome Logistics
- Facilitate professional CV restructuring and mock-interview scheduling by pairing eligible learners with designated Data Science hiring managers.
- Track placement milestones, assisting the outcomes team in collecting job transition records, package increments, and alumni reviews.
Required Skills and Qualifications
- Experience: 1–3 years of proven experience in Learner Success, Academic Operations, or Customer Success within an EdTech ecosystem (preferably tech upskilling).
- Domain Context: A basic understanding of or deep interest in Python, Machine Learning, and Generative AI frameworks. You must feel comfortable talking intelligently to professionals who study these subjects.
- Communication: Exceptional verbal and written English communication skills; ability to interact confidently with corporate clients and senior working professionals.
- Tech Savviness: Hands-on experience navigating modern LMS tools, Excel/Google Sheets, and internal communication tools like Slack and Google Meet.
- Traits: Strong problem-solving mindset, high empathy, process-oriented, and capable of managing multi-cohort schedules under minimal supervision.
Gross Annual CTC
- ₹3 Lakhs to ₹5 Lakhs per annum (LPA) depending on prior EdTech operations or any other operations experience.
What We Offer
- Opportunity to work directly at a fast-growing, high-impact AI EdTech platform.
- Immense exposure to cutting-edge tech trends (LLMs, Agentic AI, MLOps)
- Clear career progression paths into Product Operations, Program Management, or Customer Success Leadership.
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