NlogN - The CP Club (SST)
Website:
scaler.com
Job details:
At Scaler, we’re looking for Learner Delight Managers who will be the first point of contact for our learners and help them throughout their journey with us.
What you’ll do:
- Understand learner concerns and provide the right resolution
- Help learners with queries related to their program and processes
- Own learner issues end-to-end and ensure timely resolution
- Proactively follow up on pending cases
- Coordinate with internal teams to resolve learner concerns
- Ensure every learner interaction is helpful, empathetic and solution-oriented
What we’re looking for:
- 1–4 years of experience in Customer Support, Customer Experience or similar roles
- Strong communication and problem-solving skills
- High ownership and attention to detail
- Empathetic and learner-first approach
- Ability to work well in a fast-paced environment
If you enjoy helping people, solving problems and creating great customer experiences, we’d love to hear from you.
Please apply here for us to expedite the process - https://forms.gle/qgMj7zzjd1a2UyUH6
Click on Apply to know more.
