Lead- Order Managment
Black Box
- Location
- Mumbai, Maharashtra, India
- Job type
- Full-time
Required skills
- commercial operations
- compliance
- cross-functional
- end-to-end
- key performance metrics
- Oracle
- order processing
- presales
- SAP
- service delivery
- system integration
- ERP
- Netsuite
About the role
Black Box
Website:
blackbox.com
Job details:
Job Description
Lead - Order Management
Location: Airoli, Navi Mumbai
Work Mode: Work from Office (5 Days a Week)
Key ResponsibilitiesOrder Processing & Governance
- Manage the end-to-end Order-to-Invoice lifecycle from customer order receipt through invoicing.
- Review and validate customer orders for commercial accuracy, approvals, contractual compliance, pricing, taxation, and supporting documentation before order booking.
- Ensure timely Sales Order (SO) creation and accurate system updates within defined SLAs.
- Establish and enforce governance checkpoints to maintain process integrity and compliance.
Vendor & Compliance Management
- Ensure vendor quotations are obtained, reviewed, and retained for audit and compliance purposes.
- Coordinate vendor onboarding, screening, and compliance verification with Supply Chain Management (SCM) and Finance teams.
- Validate procurement and fulfillment dependencies before order release.
Billing & Revenue Assurance
- Monitor billing milestones and drive timely invoice generation in line with customer contracts.
- Review margins, commercial terms, taxation, and billing requirements to ensure accuracy and profitability.
- Identify and resolve order, billing, and invoicing discrepancies to prevent revenue leakage.
- Track order aging, unbilled orders, and invoice delays, ensuring timely revenue realization.
Cross-Functional Coordination
- Act as the central coordination point between Sales, Presales, Service Delivery, SCM, Finance, and Operations teams.
- Facilitate timely resolution of order-related issues impacting billing or customer delivery commitments.
Reporting & Audit Support
- Maintain complete and audit-ready documentation for all orders and transactions.
- Support internal and external audits by ensuring adherence to established controls and processes.
- Track and report key performance metrics, including:
- Order Processing Turnaround Time
- Order Aging
- Billing Cycle Time
- Invoice Accuracy
- Revenue Realization
- Compliance and Control Adherence
Desired Profile
- Bachelor's degree in Commerce, Business Administration, Finance, Supply Chain, or a related discipline.
- 4-8 years of experience in Order Management, Revenue Operations, Sales Operations, Billing Operations, or Commercial Operations within an IT Services, System Integration, or Technology environment.
- Strong understanding of Order-to-Cash (O2C), billing, commercial controls, taxation, and revenue governance.
- Experience working with ERP platforms such as SAP, Oracle, NetSuite, or Microsoft Dynamics.
- Excellent stakeholder management and cross-functional coordination skills.
- Strong analytical skills with attention to detail and compliance orientation.
Key Success Metrics
- Order Booking Accuracy
- Billing Cycle Time
- Reduction in Order Aging
- Invoice Accuracy Rate
- Revenue Leakage Prevention
- Audit Compliance Score
- Timely Revenue Realization
Click on Apply to know more.
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