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Lead – Accounts Receivable
Role Overview
The Lead – Accounts Receivable will own the Group-wide AR function across all entities, brands and channels, driving centralisation, standardisation and scalable processes within the Global Shared Services function.
The role covers D2C, wholesale and retail AR across multiple brands, payment gateways, currencies and geographies. This is a hands-on leadership position responsible for building and scaling the AR function.
Key Responsibilities
AR Operations
- Own daily customer receipt posting, payment gateway reconciliation, refunds, disputes and chargebacks.
- Ensure accurate and timely transaction processing across brands, channels and currencies.
- Manage wholesale invoicing, credit terms, collections, deductions and overdue accounts.
- Drive DSO improvement, cash collection and bad-debt management.
- Partner with Treasury on cash receipt forecasting and working capital planning.
Process Standardisation & Transformation
- Support migration of AR activities from regional finance teams into GSS.
- Standardise AR processes across entities, brands and geographies.
- Develop and maintain SOPs, work instructions and process documentation.
- Identify and implement continuous improvement and automation opportunities.
- Partner with Finance Transformation on gateway reconciliation, refund workflow, customer master data automation and RPA initiatives.
Reporting, Controls & Compliance
- Own AR KPIs including DSO, cash conversion cycle, refund cycle time, reconciliation ageing and chargebacks.
- Deliver regular AR MIS and ensure AR data is accurately reconciled with the General Ledger.
- Maintain strong internal controls, audit trails and compliance across jurisdictions.
- Ensure AR remains audit-ready and supports fundraise-readiness reporting.
Team Leadership
- Lead, coach and develop the AR team.
- Set performance expectations and establish an effective operating rhythm.
- Build cross-functional capability and ensure operational continuity.
- Remain hands-on while developing the function for future scale.
Required Experience
- 6–9 years of progressive finance experience, including 3+ years in an AR leadership role.
- Experience managing AR in multi-entity and multi-currency environments.
- D2C/e-commerce experience with payment gateways, refunds and chargebacks preferred.
- Strong wholesale credit control, invoicing, collections and DSO management experience.
- Experience in shared-service migration, process standardisation or AR transformation.
- Working knowledge of AR automation, reconciliation tools, workflow platforms or RPA.
- CA, ACCA, CIMA, CPA or relevant finance qualification preferred.
Technical Skills
- Experience with finance ERP/reporting platforms such as QuickBooks, Xero, BlueCopa or equivalent.
- Knowledge of payment gateways such as Shopify Payments, Stripe, PayPal, Adyen or similar.
- Understanding of e-commerce order, refund and chargeback processes.
- Knowledge of VAT/GST, sales tax and other AR-related tax requirements.
- Advanced Excel skills for reconciliations, analytics and reporting.
- Familiarity with SOX-equivalent controls and audit frameworks.
What We’re Looking For
A hands-on, operational AR leader who can build and scale a global AR function, improve DSO and cash conversion, strengthen controls, standardise processes and drive automation.
The ideal candidate will be comfortable working in a fast-paced, multi-channel and evolving finance environment, with strong attention to data accuracy, process discipline, customer transactions and operational efficiency.
Key Success Measures
Year 1
- Successful migration of AR operations for at least two regions into GSS.
- Improvement in DSO, refund cycle time, reconciliation ageing and chargeback resolution.
- Standardised AR SOPs implemented across migrated entities.
- Improved customer master data quality and audit readiness.
- Operational cash conversion cycle analytics supporting fundraise readiness.
Year 2 & Beyond
- Full migration of AR into GSS across all regions.
- Sustained DSO improvement across wholesale accounts.
- Reduced refund cycle times.
- Automation of at least two high-volume AR processes.
- AR recognised internally as a reliable, disciplined and delivery-focused function.
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