ULTISOURCE Pvt Ltd.
Website:
ultisource.com
Job details:
Client Type: Product Company
Job Type: Full Time With Client
Work Mode: Hybrid
Location: Bengaluru, India
Experience: 11 – 15 Years
Skills: Product Operations. Launch Operations, GTM Readiness, Playbook Execution
Company Type: Product Company
Reports To: Head of Product Operations
Role Type: Individual Contributor — No Direct Reports
About The Company
We are hiring for a leading product-based technology company building enterprise-scale digital solutions for customers globally.
About The Role
We are looking for a detail-oriented and process-driven Launch Manager to join our Product Operations team. In this role, you will be responsible for turning product launches from ad hoc coordination efforts into a repeatable, structured operating capability. You will own a portfolio of launches, drive cross-functional readiness, and ensure every launch moves from delivery readiness to go-to-market readiness through consistent playbook execution, stakeholder coordination, and post-launch learning.
Key Responsibilities
- Classify and operationalize launch tiers — ensure every launch is routed through the correct tier classification process with scope, customer impact, and requirements clearly defined.
- Create and maintain tier-specific launch playbooks, keeping tasks, owners, due dates, deliverable links, status, and blockers current through GA.
- Facilitate regular cross-functional launch syncs and dedicated Tier 1 launch syncs, using the playbook as the single source of truth for readiness, risks, and actions.
- Drive customer communications readiness — coordinate release notes, pre-UAT notifications, production notifications, and rollback communications as required.
- Maintain launch dashboards so stakeholders have real-time visibility into launch status, GA dates, tier, and readiness risk.
- Track and follow up on enablement readiness — including training guides, train-the-trainer sessions, support readiness, knowledge base updates, and onboarding activities.
- Prepare go/no-go readiness evidence including open risk summaries, blocker status, and stakeholder alignment inputs.
- Drive post-launch learning by coordinating metrics collection, customer feedback, lessons learned, and improvement actions — particularly for Tier 1–2 launches.
- Continuously improve launch playbook templates, dashboards, RACI models, facilitation guides, go/no-go frameworks, and automation rules.
- Surface, route, and escalate cross-functional risks early — before they become blockers to GA.
Required Skills
- Proven experience coordinating complex cross-functional launches, releases, or programs across product, engineering, marketing, support, training, and customer-facing functions.
- Strong ability to manage structured workflows using playbooks, checklists, and project tracking systems that make status, ownership, and deadlines visible.
- Excellent facilitation and stakeholder alignment skills — ability to run recurring syncs, surface risks early, and drive follow-through without direct authority.
- Working knowledge of product development and release-to-launch processes — understanding the difference between delivery readiness, customer communication readiness, enablement readiness, and go-to-market readiness.
- Ability to translate ambiguous launch inputs into coordinated action plans with clear owner accountability and escalation paths.
- Experience synthesizing launch status, risk, and dependency information into dashboards and operational reporting that support decision-making.
- Proficiency in Jira and Confluence for maintaining launch playbooks, task hygiene, dashboards, and documentation.
- Demonstrated ability to improve operating processes, templates, and reusable assets to increase consistency and reduce coordination failure.
We focus on the people side of the enterprise, delivering staffing and HR solutions that support business growth and workforce success.
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ULTISOURCE Pvt. Ltd. | © COPYRIGHT | ALL RIGHTS RESERVED
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