Prophecy Technologies
Website:
prophecytechs.com
Job details:
Job Description – L2/L3 Application Support (Actimize)
Role: L2/L3 Application Support – Actimize
Experience: 5–12 Years
Location: Chennai , Hyd, or Vizag
Shift Timing: 1:30 PM – 10:30 PM
Joining: Immediate Joiners Only
Job Description :
We are looking for an experienced L2/L3 Application Support professional with strong expertise in Windows Server, IIS, and Actimize applications. The candidate will be responsible for application support, troubleshooting, deployment, vulnerability handling, and maintaining Actimize-based applications in a production environment.
Key Responsibilities
• Provide L2/L3 application support for applications hosted in a Windows Server/IIS environment.
• Install, configure, and maintain Microsoft IIS.
• Troubleshoot and resolve issues related to IIS-based applications.
• Monitor application health and perform root-cause analysis for production issues.
• Handle and remediate security vulnerabilities in IIS environments.
• Work with Windows Server and execute Windows commands for application troubleshooting and support.
• Support Actimize applications and components in production environments.
• Work with Actimize RCM, SAM, and CTR modules.
• Provide support for DART View and Actimize workflows.
• Work with AIS Modeler and AIS Server.
• Handle AIS packages/processes and deployment activities.
• Coordinate with development, infrastructure, database, and other support teams for issue resolution.
• Perform incident management, problem management, and production support activities as required.
• Maintain proper documentation for incidents, resolutions, deployments, and support activities.
Mandatory Skills
• 5–12 years of overall IT experience.
• Strong experience in L2/L3 Application Support.
• Hands-on experience with Windows Server and IIS.
• Experience in IIS installation, configuration, troubleshooting, and vulnerability remediation.
• Good knowledge of Windows commands.
• Hands-on Actimize experience is mandatory.
• Experience with Actimize RCM, SAM, and CTR modules.
• Knowledge of DART View, Actimize Components, and Actimize Workflow.
• Experience with AIS Modeler and AIS Server.
• Experience with AIS Packages/Processes and deployment.
Important Submission Criteria
• Actimize experience is mandatory. Profiles without Actimize experience should NOT be submitted.
• Only Immediate Joiners will be considered.
• Candidate must be available to work from Chennai or Vizag.
• Candidate should be comfortable with the 1:30 PM – 10:30 PM shift.
Click on Apply to know more.