RELIX HR Consulting Pvt Ltd - Recruitment Partner for Excellence
Website:
relixtech.com
Job details:
HRIS Support Analyst / HRIS Application Engineer
· Having 2+ years of HR knowledge with Success Factors / Workday and any HR tool/ERP.
· Candidate should demonstrate and have a good combination of HR Functional / ERP- HR Technologies support / business operations / business application analysis skills
· Serve as the initial point of contact for support requests, including ticket classification on, prioritization and assignment.
· Manage service requests, escalating them to the appropriate functional or technical support teams and following through to closure.
· Deliver functional and technical application support within agreed service-level agreements (SLAs), while minimizing breaches and maintaining process accuracy.
· Respond promptly to request during assigned shifts, take appropriate corrective ac on, escalate when necessary, and keep business stakeholders informed.
· Perform in-depth troubleshoot of application and systems and resolve minor issues occurring during business hours.
· Collaborate with IT, Level 3 support, business teams, and other stakeholders to facilitate merely ticket resolution.
· Take proactive measures to prevent recurring issues and reduce the volume and impact of support cases.
· Maintain data security and confidentiality throughout all support processes, ensuring compliance with applicable policies and controls.
· Preferably immediate joiner
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