Crystal Group
Website:
crystalgroup.in
Job details:
Job Title: Key Accounts Manager
Location: Mumbai, Goregaon
Department: Sales / Business Development
Salary: ₹10.00 – ₹16.00 LPA (Based on experience, industry background, and interview performance.)
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Company Overview:
Crystal Logistics is India’s trusted cold chain and warehousing partner, delivering reliable temperature-controlled logistics solutions across the country. We foster a collaborative, innovation-driven, and growth-oriented work culture where talented professionals are empowered to build long-term customer relationships and contribute to sustainable business growth.
Role Summary:
Crystal Group is looking for a strategic, customer-centric, and results-driven Key Account Manager to manage and expand relationships with our key enterprise customers. The role is responsible for driving revenue growth, ensuring exceptional customer satisfaction, managing long-term commercial partnerships, and serving as the primary point of contact for strategic accounts.
The ideal candidate will possess strong business acumen, relationship management skills, and the ability to collaborate across Sales, Operations, Procurement, Customer Success, and Finance teams. Success in this role will be measured by customer retention, account growth, contract renewals, and delivering outstanding customer experiences while achieving business objectives
Key Roles & Responsibilities:
Develop and execute strategic account plans to maximize customer retention and revenue growth.
Build and maintain strong relationships with CXOs, Procurement Heads, Supply Chain Heads, and other senior stakeholders.
Identify opportunities for account expansion through upselling, cross-selling, and new business initiatives.
Lead contract renewals and negotiate long-term commercial agreements.
Customer Success & Relationship Management:
Conduct Quarterly Business Reviews (QBRs) with strategic customers.
Understand customer business objectives and recommend customized logistics and cold chain solutions.
Monitor customer satisfaction and proactively resolve issues and escalations.
Ensure high levels of customer engagement and long-term partnership development.
Business Growth & Cross-Functional Collaboration:
Collaborate with Sales, Operations, Procurement, Finance, Customer Success, and Service teams to deliver customer-focused solutions.
Prepare account plans, revenue forecasts, pipeline reports, and business reviews for management.
Conduct market research and competitor analysis to identify emerging opportunities.
Represent Crystal Group at customer meetings, industry events, exhibitions, and conferences.
Maintain accurate CRM records, account activities, and customer interactions.
Mentor junior sales and account management team members by sharing best practices.
Required Qualifications:
Bachelor's Degree in Business Administration, Supply Chain Management, Logistics, Engineering, Marketing, or a related discipline.
MBA in Marketing, Sales, Operations, or Business Management will be preferred.
Certification in Supply Chain or Logistics (CSCP, CLTD, etc.) will be an added advantage.
Experience Requirements:
Minimum 5–10 years of experience in Key Account Management, Enterprise Sales, Business Development, or Customer Success.
Experience in Cold Chain, Reefer Container Leasing, Portable Cold Storage Solutions, Equipment Rental, Supply Chain Solutions, Logistics, Warehousing, Transportation, or Industrial Services is highly preferred.
Proven track record of managing enterprise customers, achieving revenue targets, and driving account growth.
Experience working with B2B customers and strategic enterprise accounts is mandatory.
Skills & Competencies:
Technical Skills:
Strategic Account Management
Enterprise Sales & Business Development
Customer Success Management
Contract Negotiation & Commercial Management
Revenue Growth & Account Expansion
Sales Forecasting & Pipeline Management
CRM Software (Salesforce, Zoho CRM, Microsoft Dynamics, etc.)
Microsoft Excel, Word & PowerPoint
Business Analytics & Reporting (Power BI/Tableau preferred)
Market Research & Competitor Analysis
Soft Skills:
Excellent Communication & Presentation Skills
CXO Relationship Management
Negotiation & Influencing Skills
Customer-Centric Approach
Analytical & Problem-Solving Ability
Leadership & Team Mentoring
Cross-Functional Collaboration
Ability to thrive in a fast-paced, target-driven environment
Decision Making & Strategic Thinking
Time Management & Ownership
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