Key Account Officer (2-4 Years)
MCUBE
- Location
- Bengaluru, Karnataka, India
- Job type
- Full-time
About the role
MCUBE
Website:
mcube.com
Job details:
Location: Bangalore
Experience: 2-4 years
Working days: 5
Work from office
Responsibilities:
- Lead the Customer Success team to deliver exceptional client experiences.
- Develop and implement strategies to maximize customer retention, renewal, and satisfaction.
- Work closely with the Sales, Product, and Support teams to ensure a seamless post-sales experience.
- Analyze customer feedback and usage data to identify trends, risks, and opportunities for improvement.
- Mentor and develop team members to achieve both individual and organizational goals.
- Handle escalations and ensure timely resolution of critical customer issues.
- Drive upsells and cross-sell initiatives in collaboration with the Sales team.
- Maintain accurate records of customer interactions and account activities in CRM tools.
- Interested candidate please share the CV to baishalee.sahu@mcube.com
Click on Apply to know more.
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