- Location
- Gurgaon, Haryana, India
- Job type
- Full-time
Required skills
- account management
- client satisfaction
- compliance
- CRM
- end-to-end
- HubSpot
- Salesforce
About the role
Skeps
Website:
skeps.com
Job details:
Responsibilities
- Own and manage a portfolio of high-value client accounts end-to-end.
- Build and maintain strategic, long-term relationships with senior stakeholders at key client organisations.
- Develop a deep understanding of each client's business goals and proactively align our product offerings to their needs.
- Act as the voice of the client; internally coordinate with product, ops, and compliance teams to resolve issues swiftly.
- Ensure all client queries are acknowledged and responded to within 24 hours.
- Track account health and implement proactive measures to ensure high levels of client satisfaction and retention.
- Prepare and present regular account reviews, performance reports, and strategic recommendations to key stakeholders.
Requirements
- 3-5 years of experience in key account management, client success, or strategic relationship management.
- Strong executive communication and senior stakeholder management skills.
- Ability to understand financial products and articulate value at a strategic level.
- Proficient in CRM tools (Salesforce, HubSpot, or similar).
- Analytical mindset comfortable with data, reporting, and deriving insights.
- Proven ability to manage high-value client expectations and meet response SLAs consistently.
This job was posted by Laveena Soni from Skeps.
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