Pepagora
Website:
pepagora.com
Job details:
Company Description Pepagora is a global B2B marketplace focused on empowering small and medium-sized businesses (SMBs) to grow and succeed worldwide. The platform connects millions of businesses, enabling streamlined B2B transactions, innovative networking, and access to customized tools and resources. As a dynamic ecosystem, Pepagora supports SMBs in navigating business complexities, discovering new opportunities, and thriving in the digital economy. Team members join a mission-driven organization committed to reshaping how businesses collaborate, scale, and compete globally.
Role Description This is a full-time, on-site Key Account Manager role based in Chennai. The Key Account Manager will manage and grow relationships with strategic clients, serving as the primary point of contact for key accounts on the Pepagora platform. Responsibilities include understanding client needs, presenting relevant solutions, driving adoption of platform features, and ensuring high levels of satisfaction and retention. The role involves developing account plans, monitoring performance metrics, identifying upsell and cross-sell opportunities, and coordinating with internal teams such as product, marketing, and customer support. The Key Account Manager will also gather client feedback, contribute to process improvements, and support the overall growth of the B2B marketplace.
Qualifications
- Strong account management and key accounts experience, with a track record of building long-term client relationships and driving account growth.
- Solid analytical skills to interpret data, track account performance, and identify opportunities for improvement and expansion.
- Experience in business planning, including developing account plans, sales forecasts, and strategies aligned with organizational goals.
- Proven customer service skills, with the ability to respond promptly to client needs, resolve issues, and maintain high satisfaction levels.
- Excellent communication, negotiation, and presentation skills, with the ability to engage stakeholders at multiple levels.
- Familiarity with B2B marketplaces, SaaS platforms, or digital business ecosystems is an advantage.
- Bachelor’s degree in Business, Marketing, Commerce, or a related field, or equivalent practical experience.
- Ability to work on-site in Chennai, collaborate with cross-functional teams, and adapt in a dynamic, fast-paced environment.
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