Who are we?
Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture's products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, BigBasket, Meesho, Airtel Payments Bank, Cathay Pacific, and more.
With a strong presence across India, the Middle East, Southeast Asia, and the US, Kapture CX is rapidly expanding its partner ecosystem to accelerate enterprise growth.
The Opportunity
Build and scale Kapture CX's partner ecosystem across Southeast Asia.
We're looking for an experienced Partnerships Manager who has successfully built and managed strategic partnerships within the SaaS ecosystem. This role is focused on driving partner-led revenue by identifying, onboarding, enabling, and growing high-impact channel partners across SEA.
If you've worked with CPaaS, Telephony, Conversational AI, Contact Center, or enterprise SaaS organizations and understand how partnerships translate into revenue, you'll thrive in this role.
What You'll Own
Build the SEA Partner Ecosystem
- Develop and execute the partner strategy across Southeast Asia.
- Identify high-potential partners including SIs, resellers, referral partners, and technology alliances.
- Build a scalable partner network from the ground up.
Drive Revenue Through Partnerships
- Own partner-sourced and partner-influenced revenue targets.
- Collaborate with Sales teams on co-selling opportunities.
- Develop joint GTM plans with strategic partners.
Partner Lifecycle Management
- Source, evaluate, onboard, and enable new partners.
- Conduct partner training and certification programs.
- Manage partner performance through regular business reviews.
Strategic Relationship Management
- Build executive-level relationships with partner leadership.
- Drive partner engagement and long-term business growth.
- Continuously identify expansion opportunities within existing partnerships.
Market Expansion
- Represent Kapture CX across SEA markets through customer visits, partner meetings, and industry events.
- Travel approximately 40% across Southeast Asia.
Who You Are
Must Have
- 6–8 years of experience in Partnerships, Alliances, or Channel Sales.
- Strong experience within SaaS companies.
- Exposure to Southeast Asian markets.
- Experience managing partner-led revenue motions.
- Proven success in onboarding and growing strategic partners.
- Excellent commercial negotiation and stakeholder management skills.
- Comfortable working independently in a high-growth environment.
Preferred Background
Candidates from the following industries will be preferred:
- CPaaS
- Telephony
- Conversational AI
- Contact Center Software
- Enterprise SaaS
Preference will be given to candidates from competitor organizations with strong ecosystem knowledge and existing partner relationships across SEA.
Key Success Metrics
Within the role, you will be expected to:
- Onboard approximately 10 strategic partners every quarter
- Generate at least 2 qualified business opportunities per partner
- Deliver measurable partner-sourced revenue
- Build a healthy and scalable partner pipeline across Southeast Asia
- Increase partner activation and engagement across the region
What Makes You Successful
You're someone who:
- Build relationships that convert into revenue.
- Understands partner ecosystems, not just account management.
- Can create scalable partner programs from scratch.
- Think strategically while executing with speed.
- Enjoys working across cultures and international markets.
Why Join Kapture CX?
- Build one of the fastest-growing partner ecosystems in Southeast Asia.
- Work with an AI-first SaaS platform trusted by 1,000+ global enterprises.
- Own a high-impact revenue charter with significant visibility.
- Collaborate with leadership to shape international expansion.
- Be part of a fast-growing organization transforming customer experience through AI.