ASTEC
Website:
astecindustries.com
Job details:
BUILT TO CONNECT
Astec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. Our mission is to design and build the most innovative products for the industries we serve. Leveraging innovative solutions and technologies, we serve customers all over the world.
ABOUT THE POSITION
As part of the Global CAD team, the CAD Helpdesk Technician helps ensure efficient and stable operation of Computer Aided Design (CAD) software and related systems for CAD data creators and CAD data consumers by providing support, troubleshooting, issue resolution, and training.
Key Activities & Responsibilities
- Perform installation, upgrades, and configuration of CAD related software.
- Maintain databases of systems, users, and user permissions.
- Identify and resolve CAD user and system issues.
- Identify and translate helpdesk trends into recommendations for an improved user experience.
- Perform testing to provide recommendations for process and system improvement.
- Educate Engineering teams on CAD software improvements and best practices.
- Ensure engineering users have adequate hardware system requirements to meet their expected workload and deploy/upgrade hardware.
- Support the techniques, tools, and interfaces necessary for downstream consumption of CAD data.
- Capable of creating Macros in SOLIDWORKS and Autodesk products
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
- Function as a liaison between the Global CAD team and other departments to solve problems and work on joint projects.
- Be available for after-hours work related to critical outages, data migrations, and off-hours upgrades.
- Aggressively support and promote the culture of One ASTEC. Other duties as assigned.
To be successful in this role, your experience and competencies are:
- Two-year Mechanical Drafting/Design Technology Degree is required. Significant experience in a production environment using SolidWorks software, PDM data management, and related technology; or equivalent combination of education and experience required.
- Strong IT and IT troubleshooting skills.
- VBA language and C#(C-Sharp) experience required
- Ability to effectively work as a member of a team required.
- Problem solving ability and time management skills are required.
- Ability to work independently and with minimal supervision is required.
- Knowledge of database software, design software, development software, Internet software, spreadsheet software, and word processing software is necessary.
- Ability to communicate in oral and written form is required.
- Must be able to meet regular attendance requirements.
Our Culture and Values
Employees that become part of Astec embody the values below throughout their work.
- Continuous devotion to meeting the needs of our customers.
- Honesty and integrity in all aspects of business
- Respect for all individuals
- Preserving entrepreneurial spirit and innovation
- Safety, quality, and productivity as means to ensure success.
Travel Requirements: 10% of travel, regional, international
WORK ENVIRONMENT
Office
While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EQUAL OPPORTUNITY EMPLOYER
As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.
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