Alltres Business Solutions
Website:
alltres.com
Job details:
Company Description Alltres is a leading Revenue Cycle Management (RCM) company supporting healthcare providers across the United States with comprehensive medical billing, medical coding, accounts receivable management, denial management, payment posting, eligibility verification, prior authorization, and credentialing services. The organization focuses on improving cash flow, reducing claim denials, increasing collections, and streamlining billing operations for medical practices. Alltres operates as an extension of each practice, prioritizing accuracy, regulatory compliance, and maximum reimbursement. By managing the revenue cycle efficiently, Alltres enables healthcare providers to concentrate on delivering quality patient care while maintaining strong financial performance.
Role Description The International Voice Caller – US is a full-time, on-site role based in Chennai. This role involves making and receiving calls to and from clients and patients in the United States to support medical billing, insurance verification, and revenue cycle processes. Responsibilities include gathering and verifying information, clarifying billing or insurance-related questions, documenting call outcomes accurately, and escalating issues when necessary. The role requires adherence to process guidelines, maintaining high call quality standards, and collaborating with team members and supervisors to meet performance targets and service-level expectations. The caller is expected to work in alignment with U.S. time zones and maintain professional, courteous communication at all times.
Qualifications
- Strong verbal communication skills in English, including clear pronunciation and active listening for effective interaction with U.S.-based clients and patients.
- Customer service and call-handling skills, including maintaining professionalism, managing high call volumes, and resolving queries within defined timelines.
- Basic knowledge of healthcare or medical billing processes, insurance terminology, and revenue cycle concepts (or willingness to learn through training).
- Proficiency in using computers, CRM or call center software, and documentation tools, with attention to detail and accuracy in data entry.
- Ability to work in evening or night shifts aligned with U.S. time zones, with strong time management and reliability.
- Minimum educational qualification: high school diploma or bachelor’s degree in any discipline; prior international voice process or BPO experience is an advantage.
- Team-oriented mindset, adaptability to process changes, and commitment to meeting individual and team performance metrics.
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