International Service Manager
Talentoj
- Location
- Mumbai, Maharashtra, India
- Job type
- Full-time
About the role
Talentoj
Website:
talentoj.com
Job details:
🎯 What You’ll Own:
- Strategy & Outcomes 📈: Own the P&L, delivery, quality, and success metrics of the VIP service team
- Customer Obsession 💬: Be close to the customer. Understand HNI segments across communities and design services that feel personal, empathetic, and premium
- Speed & Scale ⚡: Deliver results in a fast-paced, high-growth environment. Plan for rapid team expansion without compromising quality
- Sales Leadership 💰: Own and exceed quarterly & annual sales targets with your team. Experience in value + volume selling is key
- Process Excellence 🛠️: Leverage data to remodel service processes. Drive CSAT, AHT, Quality Scores, SLA, Shrinkage & Attrition down
- Tech + Innovation 🤖: Champion tech solutions to improve service quality and reduce productivity waste
✅ What We’re Looking For:
- 4-7 years of relevant experience with team management, preferably in Internet industry.
- Exposure to value & volume selling is a must.
- Good Understanding of Quality metrics and process improvements.
- Drive performance management by applying and implementing best in class performance metrics.
- Bachelor’s Degree.
Click on Apply to know more.
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